Casual Security Services Agent

Banff Centre for Arts and Creativity; Banff; On-site; CAD 30,000 - 34,000; Part time

Benefits offered by this job

Professional development

Cafe/Restaurant discounts

Onsite fitness facility

Job summary

Banff Centre for Arts and Creativity is seeking Casual Security Services Agents to provide a safe, secure environment for staff, participants, and visitors. Responsibilities include patrols, incident handling, Safe Walk escorts, and event security across the campus.

Qualifications include Alberta Basic Security Training (ABST) licensing or enrollment, First Aid/CPR Level C, and a valid Alberta driver’s license or international equivalent, plus strong communication, discretion, and familiarity

Qualifications

• ABST certification/licensing or enrolled
• Current Standard First Aid, CPR/AED Level C, fire prevention training
• Valid Alberta driver’s license or international equivalent
• Experience dealing with the public in a service-oriented environment
• Knowledge of civil/criminal laws related to property offences and trespassing
• Proficiency with Microsoft Office software
• Ability to conduct lengthy patrols by foot or vehicle
• Strong verbal and written communication skills
• Discretion with confidential matters
• Initiative in resolving problems

Responsibilities

• Patrol Banff Centre campus by vehicle or on foot
• Identify and remediate safety hazards during patrol
• Respond to incidents and emergencies and document actions
• Assist investigations into offences and policy breaches
• Conduct interviews to gather facts
• Provide Safe Walk escorts for staff, participants, and visitors
• Provide security for special events
• Monitor alarms and CCTV and respond to alerts
• Assist other departments to maintain a secure environment

Skills

Security background

Interpersonal communication

Organizational skills

Written communication

Discretion

Education

ABST certification/licensing

First Aid/CPR Level C

Fire prevention/training

Tools

Microsoft Office

Job description

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for Casual Security Services Agents to provide a safe, secure, and hassle-free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.

Specific Accountabilities

• Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
• Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
• Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
• Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
• Assist in investigating breaches of any related Banff Centre policy
• Conduct interviews to probe and obtain accurate facts
• Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
• Provide security services for Banff Centre special events
• Monitor alarm and closed‑circuit camera systems and respond to alarms
• Provide assistance to other departments as needed to ensure a safe and hassle‑free environment

Qualification and Educational Requirements

• Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
• A valid Alberta driver's license or international equivalent
• Previous security background or experience in dealing with the public in a service‑oriented environment
• Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
• Comfortable working knowledge of Microsoft Office software
• Physical and mental ability to conduct lengthy patrols of multi‑storied buildings and extensive grounds via foot or by vehicle
• Demonstrates excellent interpersonal, organizational, and oral and written communication skills
• Responds to contentious or highly‑sensitive issues with discretion and effectively deals with confidential matters
• Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, casual support staff position.
• This position pays $22.59 per hour, working up to 35 hours per month, on an on call, as needed basis.
• Benefits of working at Banff Centre are:
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate + first month free for new staff!

Application Process

• We are accepting applications for the Casual Security Services Agent position until suitable candidates have been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third‑party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [e-mail], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.