Casual Sales Associate

salvationarmyca; Kelowna; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Salvation Army Canada is seeking a Sales Associate for our thrift store. You will assist in all store operations, deliver friendly customer service, and process transactions at the sales counter with accuracy.

You will help keep the sales floor neat, rotate stock, display merchandise, assist with donations and volunteer coordination, and uphold safety and cleanliness standards. This role supports our mission and engages with volunteers and neighbours.

Responsibilities

• Provide positive and courteous service to customers
• Process customer transactions at the sales counter including cash and debit/credit sales ensuring accuracy and in accordance with policies and procedures
• Accurate opening and closing of store procedures when required, including POS terminals and till
• Assist in keeping the general sales floor neat & clean and assure product displays are kept full and are tidy
• Keep stock rotated as per schedule or as directed by supervisor
• Implements store layout plans to attract customers including window displays and merchandise displays; Arrange and display sales items
• Work with volunteers as assigned
• Ensure workstations for volunteers are clear and ready before they arrive
• Receives, sorts, stores and prices donations as per directions and standards
• Process donated items by unloading, sorting, packing, storing, bailing and reloading the donations
• Lifts and relocates bags and boxes to determined areas as required. Assists with heavy lifting as required
• Climbs ladders and stores seasonal product in overhead storage bins
• Separates recycling and garbage, and processes both according to the direction given, including into truck for removal
• Meets assigned daily targets; counts, weighs and record incoming and outgoing donations
• Maintains general cleanliness along with the safety and functionality of warehouse and property in accordance with all safety policies and guidelines
• May operate the forklift to move goods as necessary after sufficient training
• Shares janitorial duties in common spaces such as washroom and kitchen
• Performs other duties as assigned

Education

Grade

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Sales Associate assists in all areas of the Thrift Store's operation including: the efficient and effective reclamation, processing or distribution of warehouse goods; provides quality customer service; participation in the maintenance of an effective and attractive display merchandise in order to maximize profitability of the store.

RESPONSIBILITIES and Accountabilities:

• Provide positive and courteous service to customers
• Process customer transactions at the sales counter including cash and debit/credit sales ensuring accuracy and in accordance with policies and procedures
• Accurate opening and closing of store procedures when required, including POS terminals and till
• Assist in keeping the general sales floor neat & clean and assure product displays are kept full and are tidy
• Keep stock rotated as per schedule or as directed by supervisor
• Implements store layout plans to attract customers including window displays and merchandise displays; Arrange and display sales items
• Work with volunteers as assigned
• Ensure workstations for volunteers are clear and ready before they arrive
• Receives, sorts, stores and prices donations as per directions and standards
• Process donated items by unloading, sorting, packing, storing, bailing and reloading the donations
• Lifts and relocates bags and boxes to determined areas as required. Assists with heavy lifting as required
• Climbs ladders and stores seasonal product in overhead storage bins
• Separates recycling and garbage, and processes both according to the direction given, including into truck for removal
• Meets assigned daily targets; counts, weighs and record incoming and outgoing donations
• Maintains general cleanliness along with the safety and functionality of warehouse and property in accordance with all safety policies and guidelines
• May operate the forklift to move goods as necessary after sufficient training
• Shares janitorial duties in common spaces such as washroom and kitchen
• Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT:

Able to communicate cordially with staff, volunteers, donors, customers, and neighbours.

Governance Boards and Councils: none

Internal: staff, volunteers, customers

External: neighbours, visitors

MANAGERIAL RESPONSIBILITY:

Reports to: Thrift Store Manager

Direct reports: none

FINANCIAL AND MATERIALS MANAGEMENT:

No financial responsibilities

Minor material responsibilities (cleaning supplies, tools, and equipment)

WORKING CONDITIONS:

Physical Effort/Dexterity Required The performance of the job requires frequently standing for long periods of time, twisting, bending, crouching, reaching overhead, pulling and pushing, kneeling & lifting up to 25 pounds

Concentration Required The performance of the job requires frequent safety awareness and sorting of donations

Attention to detail, problem solving and analytical skills

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

Typical working location for this position is in the entire facility and property designated

The performance of the job requires mopping/sweeping, bending/twisting/lifting, occasional ladder work and fine motor skills

The performance of the job requires moderate to high attention when using motorized equipment, handling hazardous chemicals, adhering to safety procedures and regulations

Works under the following disagreeable conditions: Odors

Dealing with angry people

Exposure to drugs and alcohol

Verbal abuse

Various weather conditions

Multi-tasking

May be exposed to the risk of moderate to severe injury or illnesses due to:

Physical attacks by others

Exposure to infectious diseases

Exposure to toxic chemicals

Moving objects

Sharp objects (e.g. needle pricking)

Electrical Hazards

Injury from lifting

Falling on wet/slippery floors

Repetitive strain injuries (e.g., back, wrist).

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values, professionally, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

Grade