Shift Supervisor

salvationarmyca; Central Saanich; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Salvation Army Canada is hiring for a permanent full-time Store Associate to support the Store Manager in daily thrift-store operations. You will handle customer and donor interactions, process transactions, and help maintain tidy, appealing displays.

This role requires physical stamina and adherence to safety and store policies. You will contribute to inventory accuracy, assist with pricing, and respond to customer inquiries while upholding the organization’s mission and values of service

Qualifications

• Willing to develop understanding and support for The Salvation Army mission and OH&S policies.
• Alternative combination of education and experience may be considered.
• Permanent full-time status and commitment to store operations.

Responsibilities

• Assist Store Manager with daily operations and customer service.
• Process cash and debit transactions accurately.
• Maintain clean, organized store and attractive displays.
• Assist with inventory, pricing and stock rotation.
• Open/close the store following procedures when required.
• Provide guidance to staff in the Store Manager's absence.
• Ensure safety and compliance with health and safety policies.

Skills

Interpersonal skills

Teamwork

Customer service

Attention to detail

Lifting up to 30 lbs

Effective communication

Education

Some high school

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role acts as a Sales Associate.

Accountabilities

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Opening and closing of store following store procedures when required.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security, by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance:".
• Replenish inventory levels based on supervisor's directions.
• Remove inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
• Abide by store policy and procedures.
• Assist with inventory reconciliation (cycle counting).
• Provide excellent service to guests and donors.
• Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
• May be required to show some operations and provide on-the-job-training to staff.
• Maintains a safe and healthy work environment through compliance with Health & Safety regulations.
• Performs other work-related duties as assigned.

Critical Relationship Management

• Internal: NRO Administration, TS management and staff.
• External: Donors, clients, contractors.

Managerial/Technical Responsibilities

• Reports directly to the Store Manager.
• Direct reports: None.
• May show others how to perform certain procedures.

Financial and Material Management

• Moderate material responsibility.
• May occasionally handle petite cash.

Working Conditions

• This is a permanent full-time position.
• Normal store environment.
• Constant physical effort (such as stretching, lifting up to 30 pounds with no assistance, bending, twisting, pushing, standing, and walking).
• Frequent exposure to fumes and dust and temperature fluctuations.
• Adherence to established deadlines must be met.
• Frequent amount of interpersonal conflict dealing with guests, donors, vendors, and employees.
• Work is varied with periods of repetitious tasks.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of some high school.

Experience and Knowledge

• Two years of experience in a store or warehouse environment.

Skills and Capabilities

• Proven interpersonal and communication skills and ability to work in a team environment.
• Physically capable of lifting/carrying up to 30 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of product.
• Attention to details.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.