Cast Leader: Elevate Guest Experience & Training

Cineplex Inc.; Calgary; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food & Beverages on Shift

Opportunities to Grow

Job summary

Cineplex Inc. in Calgary is seeking a Cast Leader to drive an engaging guest experience. You will lead peers, uphold standards, and maintain a positive, energetic environment across shifts while ensuring all policies are followed.

The role emphasizes training, coordinating cast activities, delivering outstanding guest service, and providing constructive feedback to management to continuously elevate team performance and guest satisfaction across Cineplex venues.

Qualifications

• Minimum 6 months tenure with no active discipline.
• Cross-trained in all building offerings: core concession, floor, RBOs, box office.
• Demonstrated leadership skills and ability to encourage others to perform at a high level.
• Consistently deliver the highest quality of guest service and lead those behaviors in others.

Responsibilities

• Assist the management team in directing and coordinating Cast activities to consistently exceed Guest expectations.
• Facilitate all in-house training and provide feedback to management about Cast performance.

Skills

Leadership

Guest service

Team coordination

Flexible/hardworking

Job description

Cineplex Inc. in Calgary is seeking a Cast Leader to drive an engaging guest experience. You will lead peers, uphold standards, and maintain a positive, energetic environment across shifts while ensuring all policies are followed.

The role emphasizes training, coordinating cast activities, delivering outstanding guest service, and providing constructive feedback to management to continuously elevate team performance and guest satisfaction across Cineplex venues.