Casino Host

Cache Creek Casino Resort; Upper Big Tracadie; On-site; CAD 35,000 - 65,000; Full time

Job summary

Join a dynamic team at a leading casino resort, where you will play a crucial role in enhancing guest experiences for premium-level players. As a Casino Host, you will cultivate relationships, ensuring guests feel valued and appreciated. Your expertise in guest service and problem-solving will be essential as you navigate the vibrant atmosphere of the casino, providing tailored experiences and resolving any issues that arise. This role offers the chance to work in an exciting environment, with opportunities for personal growth and development, all while enjoying a range of fantastic benefits that enhance your work-life balance.

Benefits

Great Pay

Opportunities to Grow

Gas Discounts

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Qualifications

• Minimum of two years’ experience as a Casino Host required.
• Advanced guest service background and problem-solving skills a must.

Responsibilities

• Build and maintain relationships with premium-level players.
• Host functions to foster VIP player loyalty and satisfaction.
• Work collaboratively to meet sales goals set by management.

Skills

Guest Service Skills

Problem-Solving Skills

Communication Skills

Mathematical Skills

Bilingual (English and other languages)

Education

Minimum of two years’ experience as a Casino Host

Advanced guest service background

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description & Requirements

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The Casino Host is a sales-driven position designed to build, maintain and cultivate relationships with premium-level players and generate incremental growth in gaming revenue as set forth by Player Development Management. The Casino Host represents Cache Creek Casino Resort professionally through public relations and various marketing strategies in order to acquire and retain premium-level players.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Interact frequently with our premium-level players to build, develop and maintain personal Host/clientele relationships via telephone, email and face-to-face contact both on and off property.
• Evaluate play and appropriately leverage property amenities including spa, hotel, golf, dining and entertainment.
• Maintain thorough knowledge of monthly promotions and Cache Club benefits to educate guests on the incentives of being a carded guest.
• Host functions both on- and off-property, including sporting events and concerts, to foster VIP player loyalty and maintain follow-up with guests to ensure complete satisfaction.
• Meet and greet with guests on the casino floor and anticipate their potential need for accommodations, amenities, and/or transportation.
• Work efficiently, both individually and collaboratively, to meet and exceed individual and departmental quarterly and annual sales goals as set forth by Player Development Management.
• Manage player discretionary comp balances with respect to reinvestment in accordance with established guidelines and parameters.
• Maintain a high level of professionalism, courtesy and confidentiality in all communications to, with, or about guest arrangements, finances and player data.
• Maintain a close working relationship and work collaboratively with other departments to identify areas of opportunity and ensure premium-level players are taken care of property wide.
• Respond to guest opportunity situations quickly and deploy learned communication skills and tactics to diffuse possible pain points with available tools and amenities on property.
• Learn all facets of required functions of player tracking and hotel software systems.
• Introduce new casino guests to the casino property.
• Be knowledgeable of current and upcoming property-wide functions.
• Resolve guest complaints and/or conflicts.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and/or Education

Minimum of two years’ experience as a Casino Host. Advanced guest service background and demonstrable problem-solving skills a must. Intermediate skills in Microsoft Word, Excel and Outlook.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills

Casino Hosts must understand and appreciate how to work with a diverse, multi-cultural clientele and/or be bilingual in English and one or more of the following languages: Chinese, Korean, Tagalog, Spanish, or Vietnamese. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and