Cashier / Customer Service Representative

Valet Autowash; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

Valet Autowash is seeking a Service Representative for their Cambridge location. This role involves leading a team to provide exceptional customer service while achieving sales and productivity goals. The ideal candidate will be energetic, team-oriented, and committed to maintaining high standards in a fast-paced environment.

Benefits

Competitive wages with performance-based increases

Training and skill development opportunities

Extended Health Care

Vision Care

Life Insurance

Employee Discounts

Paid Community Volunteer Hours Program

Qualifications

• Proven team leader with customer service experience.
• Ability to engage and influence team members.
• Strong organizational and communication skills.

Responsibilities

• Drive team effectiveness and contribute to sales objectives.
• Ensure exceptional customer service and team accountability.
• Manage production flow and control costs.

Skills

Team Leadership

Customer Service

Communication

Multi-tasking

Tools

Microsoft Office Suite

Job description

Valvoline Express Care at Valet Car Wash is looking for a dynamic, energetic, team-orientated, and friendly person to greet and serve our customers at our Chatham location.

This is a great opportunity for someone who enjoys being part of a fun, friendly team that is focused on providing an exceptional customer experience, and takes pride in delivering quality products and services in a fast-paced environment.

At Valet Car Wash , we are a core value and purpose driven organization looking for individuals with the same values and vision :

• Continually strive for excellence
• Do the right thing and use good judgment
• Exhibit honesty and integrity
• Service the customer above all else
• Fanatical attention to consistency and detail
• Clean and organized
• Continuous improvement — a base hit every day

What we are looking for :

An enthusiastic proven team leader who can :

• Drive team effectiveness and contribute to the overall achievement of sales, productivity, and budget objectives.
• Support and lead the team consistently through ongoing observation, active listening, training, coaching and positive team communication.
• Engage and influence the team to set and achieve goals and standards.
• Demonstrate leadership by working directly with team members to get the job done and exemplify standards, expectations, and teamwork.
• Identify opportunities for improvement and make change happen.
• Ensure each customer receives professional and exceptional customer services.
• Ensure the company's health, safety, and maintenance standards are met.
• Provide clear and consistent documented coaching and feedback to support team work, job performance and adherence to the company’s code of conduct and standards.
• Delegate tasks effectively and follow up to provide feedback and recognition.
• Help create, follow through and execute on business plans while working closely with the manager and regional manager.
• Manage production flow to increase productivity.
• Investigate any inconsistencies in work performance, processes, company standards code of conduct and address with urgency.
• Control labour and inventory costs.
• Order products and supplies to ensure that the business runs effectively.
• Complete daily walk through to ensure all equipment is well maintained and running efficiently. Report any deficiencies to the manager and site maintenance.
• Ensure accuracy of store transactions.
• Actively recruit, support ongoing staff development, recognize, and reward.
• Maintain detailed and accurate documentation and records.
• Maintain high company standards and core values to achieve the company’s mission.
• Share ideas and collaborate effectively with team members and management.
• Support the team and be available to work days, evening, and weekend shifts.
• Effectively multi-task in a busy environment.
• Work confidently in a fast paced environment.
• Ensure quality control practices are followed.
• Ensure team accountabilities to all standards, policies and practices are met.
• Confidently use Microsoft office suite of products and possess proficient data entry skills.

What Sets Us Apart :

• Competitive wages with performance-based wage increases
• Training and skill development opportunities
• On Line and In Person Educational Training Programs
• Opportunity for career advancement
• Extended Health Care
• Vision Care
• 24 / 7 Health and Wellness Services
• Life Insurance
• Lifestyle and Wellness Benefit
• Personal Dream and Goal Coaching
• Employee Discounts
• Paid Community Volunteer Hours Program
• Staff Appreciation and Group Events

Wage : Starting at $17.20 per hour.

We’re always looking for professional, driven people, so don’t worry if our current job offer is not for you; apply and we’ll get back to you if something fits you!

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Service Representative • Cambridge, Region of Waterloo, Canada