Cashier

Tapestry, Inc.; Vaughan; On-site; CAD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Cashier, um ein unvergessliches Einkaufserlebnis zu schaffen. In dieser Rolle sind Sie dafür verantwortlich, Kunden mit einem Lächeln zu begrüßen, ihre Bedürfnisse zu verstehen und einen hervorragenden Service zu bieten. Ihre Fähigkeit, in einem dynamischen Umfeld zu arbeiten und Multitasking zu betreiben, wird entscheidend sein, um die Erwartungen der Kunden zu übertreffen. Diese Position bietet die Möglichkeit, Teil eines globalen Modehauses zu sein, das sich für Vielfalt und Inklusion einsetzt und Ihnen die Chance gibt, in einem kreativen und unterstützenden Team zu wachsen.

Qualifications

• Freundliche und hilfsbereite Haltung gegenüber Kunden.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßung der Kunden und Schaffung einer positiven ersten Impression.
• Pflege der Cashwrap-Organisation und Durchführung von Transaktionen.

Skills

Kundenservice

Multitasking

Technologieverständnis

Positive Einstellung

Kompetente Kommunikation

Job description

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Cashier

Coach

Vaughan, ON, CA

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsibilities include:

• Creating a first impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
• Engaging customers in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determining customer needs
• Conducting email/name capture
• Maintaining Cashwrap organization and cleanliness
• Suggesting additional items and selling gift cards
• Maintaining media and cash accurately and in compliance with Coach policy
  • e.g., credit card imprints, traveler check signatures, personal checks with phone number and address
• Completing each transaction accurately without disrupting the service environment
• Delivering product purchases to the customer appropriately
• Creating a lasting impression by thanking the customer and encouraging return visits
• Representing the Coach brand appropriately (dress, appearance, demeanor)

Knowledge, Skills, Abilities, and Attitudes demonstrated:

• Polite and friendly demeanor
• Positive attitude and energy
• Ownership of role
• High integrity
• Collaboration skills
• Sense of urgency
• Composure under pressure
• Awareness of environment (customers, employees, suspicious behaviors)
• Comfort with technology
  • Willingness and ability to learn new technology-based procedures
  • Understanding basic computer operations
• Handling customer concerns and questions effectively
• Partnering with management on customer issues
• Multitasking and prioritization
• Adapting to customer needs and styles
• Efficiency without compromising service
• Knowledgeable about products and confident communication
• Overcoming language barriers
• Impacting customer decisions
• Knowing when to be flexible and switch gears
• Knowledge of store policies and procedures
• Supporting the “porter program” policies

Our Competencies for All Employees

• Courage: Providing honest, direct, and constructive feedback; addressing issues promptly; taking necessary negative actions.
• Creativity: Generating innovative ideas; making connections; contributing original thoughts in brainstorming.
• Customer Focus: Meeting customer expectations; using customer feedback for improvements; building trust and respect.
• Dealing with Ambiguity: Handling change effectively; making decisions without complete information; embracing risk and uncertainty.
• Drive for Results: Consistently exceeding goals; top performance; results-oriented mindset.
• Interpersonal Savvy: Building rapport; using diplomacy; diffusing high-tension situations.
• Learning on the Fly: Quickly learning new tasks; analyzing successes and failures; embracing challenges and change.

Our Competencies for People Managers

• Strategic Agility: Anticipating future trends; creating strategic plans; future-oriented thinking.
• Developing Others: Providing growth opportunities; conducting development discussions; supporting career goals.
• Building Effective Teams: Fostering team spirit; sharing successes; promoting open dialogue; creating a sense of belonging.

Coach is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications and are made without regard to legally protected characteristics. Visit Coach at www.coach.com.