Cash Management & SWIFT Monitoring Analyst

US Tech Solutions; Montreal; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated monitoring specialist to ensure the functional oversight of banking services. This role involves incident management, supporting IT changes, and participating in continuous improvement initiatives. Ideal candidates will possess strong communication skills, a background in IT or banking operations, and a proactive approach to problem-solving. Join a dynamic team that values collaboration and offers opportunities for professional growth while working in a follow-the-sun model. If you thrive in a fast-paced environment and are eager to contribute to operational excellence, this position is for you.

Benefits

Flexible working hours

Days off for worked weekends

Public holiday compensation

Qualifications

• 2 to 5 years’ experience in IT or Application Support, banking operations, or functional monitoring.
• Background in Cash Management or Swift is a strong asset.

Responsibilities

• Ensure functional monitoring of banking services and incident management.
• Participate in monitoring projects and contribute to operational improvements.

Skills

Communication Skills

Analytical Skills

Problem Solving

Stress Resistance

Client Focus

Education

Bachelor in IT

Bachelor in Business Administration

Tools

JIRA

Service Now

Job description

MAIN RESPONSIBILITIES

Ensure the functional monitoring of SUPERVISION MONETIQUE:

1. Follow working instructions for the monitoring tasks
2. Use the monitoring tools required for the activities
3. Based on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis.

(After 3 months in the team)

Ensure the functional monitoring of SWIFT, Cash Management and banking services assets:

1. Follow working instructions on the different activities
2. Use the monitoring tools required for the activities
3. Based on the working instructions, analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams.

(After 3 months)

Perform functional tasks to planned changes in collaboration with the IT teams:

1. Participate and bring support to IT teams to validate in a functional way the planned changes on the infrastructure.

(After 3 months)

Perform weekend shifts in an autonomous way: effective monitoring and incident management, support on IT changes.

(After 6 months in the team)

Incident management: coordinate and monitor incidents:

1. Identify, contact and coordinate key stakeholders to work on incidents and restore the service
2. Monitor crisis calls in case of major incident
3. Ensure the follow-up of the incidents to the different stakeholders and to the management.

(After 6 months in the team)

Participate in monitoring projects and develop expertise on one of the business activities by having a role of SPOC for the CMCT Montréal Team towards the other CMCT teams around the world.

Come onboard in the continuous improvement of operations:

1. Contribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams.
2. Proactively suggest improvements and new ways of working to the team to improve efficiency within the activities.
3. Be part of the team: participate in daily meetings, share knowledge and feedback with your colleagues.

KEY SKILLS AND QUALIFICATIONS

In addition to a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills. She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alertness and be able to take initiatives. The team is always available to help.

TRAINING AND OCCUPATIONAL EXPERIENCE

1. 2 to 5 years’ experience either in the fields of IT or Application Support, banking operations/client service or Client Management (call-center…), functional monitoring.
2. A background in Cash Management and/or Swift would be considered a strong asset.
3. University degree, preferably Bachelor in IT or Business Administration is a plus for the job.

TECHNICAL SKILLS

1. Knowledge of ticketing tools (like JIRA, Service Now…)
2. Basic knowledge of Information Systems and Technical/Functional architecture
3. Knowledge of financial messaging standards (SWIFT MT/MX…) is a plus.
4. Knowledge of the European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures)

Decisive:

• Knowing the SWIFT and Cash Management Payment infrastructures on the market
• Being able to manage functional and technical incidents based on standard processes
• Knowing about the corporate clients’ channels
• Having past experience in monitoring end-to-end financial flows

SOFT SKILLS

1. Strong communication skills (writing and oral) in English and in French if possible
2. Client focus: Ability to analyze and understand internal business users and to bring them support
3. Analytical and information structuring skills
4. Trouble shooting: be able to take initiatives and problem solving
5. Stress resistance: responsiveness and capacity to prioritize your actions
6. Rigorous and accurate
7. Ability to collaborate (strong team player)
8. Languages: French recommended and fluent in English

AVAILABILITY

The team is part of a follow-the-sun model that is based on European activities:

• The team members are requested to work several weekends per year (around 16 weekends per year) and during public holidays. You get days off for each worked weekend or worked public holiday.
• During the week, the team members work in staggered hours (11:30AM – 07:30PM).

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.