Cash Management Service Officer

The Toronto-Dominion Bank (Canada); Greater Sudbury; On-site; CAD 45,000 - 64,000; Full time

Job summary

The Cash Management Services Officer (CMSO) role is based in Sudbury, Ontario, and reports to the Cash Management team. You will deliver superior customer service, support profitable growth, and manage deposit and cash management administrative matters.

You will meet LEI targets, develop customer relationships, identify cross-sell opportunities with TD Business Partners, and ensure compliance with bank policies. Strong communication and problem-solving are essential.

Qualifications

• High school education; undergraduate degree preferred.
• 1+ years of work experience.

Responsibilities

• Meet or exceed LEI target and contribute to unit goals.
• Deliver exceptional service and improve customer experience.
• Maintain knowledge of deposit and cash management products.
• Identify cross-sell opportunities with TD Business Partners.
• Ensure compliance and timely documentation.

Education

High school education; undergraduate degree preferred

Job description

Work Location: Sudbury, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,300 - $63,900 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.

CUSTOMER

• Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
• Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience.
• Maintain a working knowledge and understanding of deposit and cash management banking products and services.
• Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business.
• Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate.
• Assist cash management team in the resolution of customer concerns.
• "Deliver the Bank" by identifying and referring appropriate TDBG Business Partners and Products.

SHAREHOLDER

• Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate.
• Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities.
• Assist in preparation of Pricing Committee submissions where exception pricing is required.
• Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers Develop and maintain understanding of pricing models/concepts Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
• Complete all compliance and attestations within required timelines.
• Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services.
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Build and maintain solid relationships with internal business partners acting as a link to those groups.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

• Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners.
• Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk.
• Gathers and analyzes data to identify and to help solve complex problems.
• Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
• Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area.
• Impacts their own team and other sales teams whose work activities are closely related.
• Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team.
• Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters.
• Generally, reports to the Manager Cash Management.

EXPERIENCE & EDUCATION

High school education; undergraduate degree preferred 1+ years of work experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific