Associate Senior Manager, Commercial Services

TD Bank Group; Oshawa; On-site; CAD 116,000 - 163,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

TD Bank Group in Oshawa is seeking a Senior Manager, Commercial Services to lead a team of Account Managers in structuring credit and managing operations. You will coach and develop staff, manage a growth pipeline, and ensure high-quality customer experience in line with TD’s strategic objectives.

The role requires an undergraduate or graduate degree and 10+ years of relevant experience, with a strong emphasis on risk-aware credit decisions and relationship management.

Qualifications

• Undergraduate/Graduate degree required or equivalent experience.
• Leadership experience with Account Managers in banking or financial services is essential.
• Experience in credit structuring and risk-aware decision making is preferred.

Responsibilities

• Lead a team of Account Managers in structuring credit and managing operations.
• Provide guidance, leadership, coaching and development to ensure business results and personal development objectives.
• Manage a book of business in alignment with credit and operational risk policies.
• Drive unit growth through pipeline management and sales coaching while delivering excellent customer experience.
• Escalate significant sales and risk matters and coordinate with internal partners to address issues.

Skills

Leadership

Coaching

Sales coaching

Pipeline management

Customer experience

Relationship building

Education

Undergraduate/Graduate degree

Tools

Sales platform

Job description

Work Location: Oshawa, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

• This role is responsible for leading a team of Account Managers in structuring credit and managing operations.
• Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group.
• Manages a book of business in alignment with credit and operational risk policies.
• The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience.
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets.
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs.
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results.
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service.
• Constantly build knowledge of the market, customers and broader economic factors.
• Develop and maintain centre of influence strategies and relationships.
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.
• Primary escalation point for significant sales matters / risk matters / exceptions for Account Managers.
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.
• Enhance TDBG brand by participating in network events.
• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit.
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same.
• Meet or exceed business targets for the Unit.
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit.
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile.
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines.
• Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions/activities as necessary.
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct.
• Understand changing market conditions and remain knowledgeable of relevant industry issues.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.

Experience & Education

Undergraduate/Graduate degree and/or 10+years of relevant experience.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
• Base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.