Caseworker - Bilingual - French

Mwiah; Quebec; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Full benefits program

Job summary

Cencora is seeking a bilingual Caseworker - French to support reimbursement processes and patient services in Canada. You will coordinate documentation, update cases, and work with stakeholders to ensure timely resolution in a hybrid/remote setup.

The role requires at least 2 years in reimbursement or related healthcare support fields, and a certification in related areas is preferred. Strong organization and bilingual communication are essential.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assist reimbursement processes to enable timely, accurate handling of coverage-related requests across customer operations.
• Coordinate benefits-related documentation, case updates, and reimbursement communications to progress cases.
• Resolve routine reimbursement issues and documentation gaps to reduce delays and support access.
• Maintain accurate case records and reimbursement documentation for reporting readiness.
• Monitor reimbursement trends and escalation indicators to support proactive issue resolution.
• Collaborate with internal/external stakeholders to align communications and requirements for case resolution.
• Contribute to process improvements and workflow updates for scalable reimbursement support.

Skills

Bilingual English/French

Customer support

Case coordination

Education

High School Diploma/GED

Tools

CRM systems

Job description

Caseworker - Bilingual - French page is loaded## Caseworker - Bilingual - Frenchlocations: Remote, ON: Remote, Quebectime type: Temps Pleinposted on: Publié aujourd'huijob requisition id: R2616356**À propos de Cencora**# ****Ce que vous ferez****This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.* Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.* Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.* Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.* Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.* Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.* Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.* Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.* Bilingualism is required. (English/French)**Education:*** High School Diploma/GED or equivalent experience required.**Work Experience:*** 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.**Certifications:*** Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.**Ce qu'AmerisourceBergen offre**Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.Temps Plein**Égalité d'accès à l'emploi**AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l'origine ethnique, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l'adhésion à toute autre classe protégée par la loi fédérale, d'État ou locale.# **Politique sur l'accessibilité***AmerisourceBergen a adopté des pratiques d'emploi justes et accessibles.* Sur demande, AmerisourceBergen offrira des mesures d'adaptation aux personnes handicapées durant les processus de recrutement, d'évaluation et d'embauche et tout au long de leur emploi.This posting is intended to fill an existing vacancy for our Caseworker - Bilingual - French role.# **Affiliated Companies:**Affiliated Companies: Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.1.) **Research the Company:** Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers3.) **Guard Your Personal Information:** Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.4.) **Avoid Upfront Payments:** Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro