Caseworker - Bilingual (English/French)

Fonction publique de l'Ontario; North Bay; On-site; CAD 70,000 - 84,000; Full time

Job summary

Ministry of Children, Community and Social Services in North Bay is seeking a Welfare Field Worker 2 to assist clients with ODSP income and employment supports. You will provide customer service, gather information for eligibility determinations, adjust entitlements, and explain relevant legislation and ministry initiatives.

The role requires strong communication, interviewing, and liaison skills, with responsibilities including information sessions and reports to stakeholders.

Qualifications

• Fluent in English; advanced oral and advanced minus written French language skills.

Responsibilities

• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community-based employment supports

Skills

Customer service

Communication

Interviewing

Listening

Community liaison

Job description

Apply By: Friday, September 18, 2026 11:59 pm EDT

Ministry of Children, Community and Social Services

Division:

Social Assistance Programs Division - Ontario Disability Support Program

City:

North Bay

Position(s) language:

Job term:

1 Temporary up to 18 months (with possible extension)

Job code:

10503 - Welfare Field Worker 2

$1,345.09 - $1,615.77 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.
The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.
As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

About the job

You will:

• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community-based employment supports

Mandatory

You are fluent in English and have advanced oral and advanced minus written French language skills. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills

• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
• You have effective listening skills to determine client needs and make appropriate referrals

Knowledge

• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• You have knowledge of labour market trends
• You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients