Case Worker

City of Ottawa; Ottawa; On-site; CAD 69,000 - 81,000; Full time

Job summary

The City of Ottawa is seeking multiple full-time temporary positions in the Community & Social Services department. The roles involve managing client cases in housing and homelessness services, requiring a human services diploma and social service experience. The position requires a range of competencies including problem-solving and crisis intervention, contributing to the promotion of self-reliance and improved quality of life for clients.

Qualifications

• Completion of a 2-year college diploma in a Human Services curriculum.
• Minimum 12 months of experience in social services programs.

Responsibilities

• Management of client cases through assessing needs and maintaining eligibility for services.
• Providing information on program criteria and making referrals.

Skills

Interpreting legislation

Problem solving

Crisis intervention

Employment counseling

Effective interpersonal skills

Organizational skills

Education

2-year college diploma in Human Services

Job description

Requisition ID: 17694
Department: Community & Social Services Dept.
Service: Housing & Homelessness Services
Branch:Homelessness Systems & Operations Branch
Employment Type: Multiple Full Time Temporary Positions (Up to 1 Year)
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay)
Location: Various
City: Ottawa, ON
Job Category: Community and Social Services
Application Close:12/06/2025

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for the management of client cases at various stages of service delivery through assessing the financial, social and personal needs of applicants, determining and maintaining eligibility for a range of social services programs and services, providing information on program criteria and required documentation, making referrals to internal and external resources and providing support in personal, social and employment planning and crisis intervention to clients. The work requires the use of various provincial and regional applications such as SAMS, SERVIS and HIFIS.

EDUCATION AND EXPERIENCE

Completion of 2 year college diploma in a Human Services curriculum

Minimum of 12 months of experience in social services programs

KNOWLEDGE

• Applicable federal, provincial and municipal legislation, policy, procedures and programs
• Special needs/requirements of Ontario Works participants and other Social Services clients
• Programs and services for Ontario Works participants and other Social Services clients
• Assessment, interviewing and counselling techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Interpret legislation, policy and procedures
• Take initiative, solve problems and resolve conflict
• Make independent decisions
• Work in a team environment
• Work with a computerized support system
• Demonstrate sound judgment
• Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
• Assess and refer clients to appropriate services
• Provide employment counselling
• Perform crisis intervention
• Resourceful and innovative
• Effective interpersonal skills
• Effective organizational skills
• Flexible and adaptable
• Demonstrate tact, empathy, sensitivity and discretion
• Work in a stressful environment

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check:The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Driver’s License Requirement:A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail].