Case Manager/ Supervisor

Brain Injury Association Peterborough Region; Peterborough; On-site; Full time

Job summary

A leading organization seeks a dedicated professional to provide direct support to individuals with acquired brain injuries and co-occurring conditions. The candidate will oversee Community Support Workers and engage in service planning and coordination. This role emphasizes a person-centered approach, requiring strong knowledge of psycho-social practices and community resources.

Benefits

Group benefits

Paid vacation

Professional development opportunities

Qualifications

• Minimum 3 years’ experience providing community-based supports.
• Understanding of Privacy Legislation, Acute Risk, and professional boundaries.
• Valid Ontario Driver’s License, reliable vehicle, and insurance.

Responsibilities

• Supervise Community Support Workers and provide direct 1:1 support.
• Lead individualized service planning and coordination with partners.
• Prepare reports and maintain comprehensive statistics as required.

Skills

Communication

Time Management

Interpersonal Skills

Education

Post-secondary education in Social Work, Social Services, Mental Health/Addictions, Therapeutic Recreation

Tools

Microsoft Office

Job description

This newly developed position provides direct support to a complex individual living with an acquired brain injury and co-occurring conditions (such as mental health, addiction, housing instability, etc.).

This position will also be responsible for overseeing a team of Community Support Workers. This position is 30 hrs per week.

Pay Range: $32-$35 per hour

·Supervise Community Support Workers.

·Lead individualized service planning and coordination with internal and external partners.

·Deliver one-to-one and group-based supports

·Support a person-centered model of care with a strong focus on coordinated planning and crisis

intervention.

·Participate in relevant training, professional development courses/ conferences when appropriate.

Client Supports

·Build strong therapeutic rapport with the client.

·Provide direct 1:1 support as needed.

·Collaborate with the Executive Director and CC Café Case Manager/Supervisor to develop and

implement Service Plan Agreements and Lifestyle & Care Plans.

·Communicate with clients and family members as appropriate.

·Arrange and participate in cross-sectoral case conferencing.

·Actively engage in direct support

Documentation

·Review and comment on daily client notes.

·Prepares reports, documents, and maintains comprehensive statistics as required on a monthly and

quarterly basis.

·Maintains daily Outlook calendar and completes weekly timesheets.

·Track and upload timely documentation to internal databases.

·Monitor and update consent forms.

·Report and document all incidents within 24 hours.

Supervision

·Supervise and support Community Support Workers in their day-to-day duties.

·Conduct regular one-on-one and team meetings.

·Coordinate CSW scheduling and arrange shift coverage as needed.

·Serve as backup staff support when necessary.

·Onboard and train new staff as needed.

·Determine staffing needs and hours, in consultation with the Executive Director and budget

constraints.

·Identify and pursue additional funding opportunities for staffing needs.

·Support employee performance, development, and information-sharing.

·Facilitate a comprehensive orientation and continuous learning environment.

Qualifications

·Post-secondary education in Social Work, Social Services, Mental Health/Addictions, Therapeutic

Recreation, or related field.

·Minimum 3 years’ experience providing community-based supports, ideally to individuals with brain

injury, mental health concerns, addictions, or housing instability.

·Strong knowledge of psycho-social and rehabilitative practices.

·Comprehensive understanding of Privacy Legislation, Acute Risk, and professional boundaries.

·Understanding of local community services and resources.

·Ability to maintain professional boundaries using a strength-based, client-centered approach.

·Commitment to client rights, autonomy, and diversity, equity, and inclusion.

·Excellent communication, time management, and interpersonal skills.

·Proficiency in Microsoft Office and willingness to learn new systems.

·Valid Ontario Driver’s License, reliable vehicle, and insurance as per agency policy.

·Satisfactory Police Record Check and Vulnerable Sector Screening.

What we offer

·Group benefits

·Paid vacation

·Professional development opportunities

·A supportive and dynamic team environment that values collaboration, innovation, and support

Please send resumes with attached cover letters to Executive Director at [e-mail].