Case Manager-Employment Services

YMCA of Greater Toronto; Pickering; On-site; CAD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to support individuals in achieving sustainable employment. This role involves collaborating with clients from diverse backgrounds, including those with disabilities and newcomers, to navigate employment challenges. You will utilize your counseling skills to develop personalized action plans and connect clients with community resources. Join a passionate team committed to making a difference in the community, where your expertise will help empower individuals to reach their full potential. This is an exciting opportunity to contribute to meaningful change while enjoying a supportive work environment.

Qualifications

• Minimum two years’ experience in counseling or job coaching.
• Knowledge of issues preventing employment and community resources.
• Ability to develop strong professional relationships.

Responsibilities

• Support individuals in achieving sustainable employment.
• Conduct case management, needs assessment, and follow-ups.
• Advocate for members to community employers and services.

Skills

Counseling

File Management

Group Facilitation

Job Coaching

Communication Skills

Problem-Solving

Interpersonal Skills

Advocacy

Education

Post-Secondary degree/diploma in Career Planning

Social Services

Human Resources

Tools

Microsoft Office

Microsoft Outlook

Electronic Tracking System

Job description

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Salary Rate: $50,482 – Check out the YMCA’s total compensation package!

Location: Pickering Employment

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract (9 months)

Number of Vacancies: 1

Anticipated Start Date: May 23, 2025

Deadline to Apply: May 9, 2025 at 5:00PM

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Case Manager supports individuals, people with disabilities, newcomers, Indigenous, and young people with higher needs succeed in retaining sustainable employment. By following a collaborative and client-centered process, this position supports the timely access to the right services and supports to help a member achieve their employment goals and monitors their progress in achieving those goals. It may include identifying further needs and supporting access to community-based services that may affect the member’s readiness for employment, such as income support, family support, transportation and health care services. The intensity and duration of case management will vary depending on the individual’s needs, which may extend beyond a job placement to job retention supports and services. Case Management will support Indigenous clients to receive culturally appropriate service.

In this role, you will:

• Contribute to monthly individual and team Key Performance Indicators (KPIs) while managing other tasks through prioritization and effective time management.
• Use the Common Assessment tool, develops appropriate Employment Action Plan with member based on assessment.
• Develop strategies and timelines for individual members for achieving goals while problem-solving when obstacles or challenges occur.
• Conduct case-management including needs and risk assessment, contracting, implementation and follow-ups as it pertains to goals and other needs. Utilize consistent intake tool and approach to evaluate individuals’ Employment Service and Life Stabilization service needs; identify and assess members’ need for job, life skills, etc. coaching.
• Connect with other services and resources as required, brokering services wherever relevant; seeks to create and/or maintain partnerships with relevant service agencies through community outreach
• Utilize electronic tracking system to record and report on the services being offered to individuals.
• Provide advocacy support to members with personal, systemic, and/or environmental barriers (e.g. addictions, chronic disease, homelessness, mental health).
• Prepare case management and case note documentation and handles confidential data; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.
• Input, maintain and update member information and outcomes in a timely manner into database.
• Advocate on behalf of the member to community employers, services and programs that will move them closer to their employment and/or other goals and provide coordinated service. Consult with team members and community partners to find employment opportunities, and monitor progress in the work environment. Participate in outreach events/ activities through collaboration and relationship development with community partners.
• Ensure self-management of program targets related to the employment program delivery and funder expectations; complete and maintain member files as per funder and YMCA quality standards.
• Perform other duties as assigned.
  
  

You bring:

• Post-Secondary degree/diploma in Career Planning, Employment Counselling, Social/Community Work, Social Services, Human Resources or related field or equivalent training/experience
• Minimum two years’ experience in counselling, file management, group facilitation, or job coaching is preferred
• Knowledge of issues that prevent individuals from being employed, and an ability to work with members in a respectful and non-judgment and consistent manner
• Knowledge of the philosophy of Harm Reduction, substance use, or mental health and/or concurrent concerns
• An ability to develop and maintain strong professional relationships with employers/business, community partners, and colleagues for the purpose of coordinating case management
• Access to a motor vehicle is required for this position, as extensive travel within the region is required
• Superior presentation and written communication skills
• Able to provide excellent service delivery
• Knowledge of community resources, familiarity with the labour market as well as apprenticeship and training opportunities
• Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to diversity, equity, inclusion and belonging as well as experience in leading and developing and implementing equity-focused initiatives that address systemic barriers
• Able to visualize, understand and articulate YMCA outcomes
• Flexibility regarding assigned working hours, including occasional evenings and weekends
  
  

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
  
  

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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