Case Manager - Crisis (79-26)

Canadian Mental Health Association; Bracebridge; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefit plan

HOOPP retirement plan

Job summary

Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is seeking a Crisis Case Manager to deliver in-person and virtual crisis triage, assessment, and short-term case management for individuals living with mental illness in the Muskoka District.

The role involves coordinating services, developing safety plans, and liaising with police, hospitals, and community partners to support clients in building coping skills in a rural setting.

Qualifications

• Bachelor’s degree in a human service/health science discipline or equivalency.
• One year of experience with mental illness and/or developmental disability and/or substance use issues preferred.
• Proficiency in crisis intervention, crisis resolution, and community support.
• Ability to work autonomously and in a team, in a rural setting; strong empathy and communication.

Responsibilities

• Provide in person/virtual mental health triage, assessment, intervention and short-term support to stabilize clients in crisis.
• Assess urgency, risk factors, strengths and needed resources; plan and coordinate crisis intervention and safety strategies.
• Offer coping skills development, psychoeducation, advocacy and short-term case management; refer to internal/external services.
• Liaise with community partners including police, hospitals and social service agencies in Muskoka and Parry Sound.

Skills

Crisis intervention

Crisis resolution

Case management

Communication skills

Interpersonal skills

Bilingual asset: French/English

Driving/transport readiness

Education

Bachelor’s degree in human service/health science

Tools

Microsoft Windows

Internet

Data management software

Job description

INTERNAL/EXTERNAL POSTING: OPEN UNTIL NOVEMBER 6, 2026, AT 4PM

CASE MANAGER – CRISIS (79-26)

Hours of Work: 35 hours per week

Job Status: Permanent (Vacancy)

Base office: Bracebridge

Number of Positions: 1

Competition #: 79-26

Purpose of the Position: The Crisis Case Manager is responsible for carrying out crisis intervention, case management, and treatment for individuals living with mental illness. This team member has the clinical skills and experience necessary to assess, plan, develop, co-ordinate, and provide treatment by way of supportive services in a multi-disciplinary environment. The Case Manager develops supports and opportunities for clients to increase or develop new skills needed to support success and satisfaction in their daily living, learning, working and social environments with the least amount of professional intervention required. This team member will be an expert in engaging the community and developing a network of landlords, community service providers and clients in the District of Muskoka.

Crisis Case Manager Role:

• Provides in person/virtual mental health triage, assessment, intervention and short-term support to promote the stabilization of individuals presenting with a Mental Health Crisis.
• Assessment of urgency, risk factors, individual strengths,and needed resources/services, informing the individualized provision of crisis intervention, safety planning and treatment within crisis theory and harm reduction approach.
• Assists with increasing or developing new coping skills, provide psychoeducation, advocacy and empowerment, and provide short-term case management.
• Assists with referrals to internal and external community agencies.
• Liaise with community partners including police, hospitals and other community social service agencies within the districts of Muskoka and Parry Sound.

Education and Qualifications:

• Bachelor’s degree in a human service/health science discipline relevant to the position. Equivalency may be considered for a combination of educational experiences. Examples of equivalency include;
  • Mental Health related diploma with relevant work experience PLUS registration with a regulated health professional college
• One year of experience working with persons who have mental illness and/or developmental disability and/or substance use issues preferred, plus experience in providing one or more of the following;
  • supportive counselling
  • case management
  • crisis intervention
• Proficiency in the areas of crisis intervention, crisis resolution, and community support
  • Training in the areas of crisis intervention and crisis resolution including ASIST is preferred
• Manage internal and external relationships, have and demonstrate empathy and compassion, to be aware of emotional intelligence, conflict resolution, and the understanding of the feelings, ideas and beliefs of others.
• Familiarity with the Residential Tenancy Act.
• Indigenous cultural awareness and education is an asset.
• Ability to work autonomously as well as cooperatively within a team environment in a rural setting
• Excellent communication, organization, and interpersonal skills
• Working knowledge of Microsoft Windows, the Internet, and data management software
• A willingness to serve clients within the communities of the District of Muskoka and Parry Sound
• Bilingual in French/English language considered an asset
• May be required to transport staff and/or clients of the Agency and therefore you are to hold a valid Ontario G or G2 driver’s license, have a reliable means of transportation and appropriate insurance for work purposes on your vehicle with a minimum of $1,000,000 in liability coverage.
• Willingness to work days/evenings (including weekends and statutory holidays)

Salary scale: $29.85 to $39.09 per hour commensurate with qualifications and experience.

Benefits include:

Comprehensive benefit plan and enrollment in a
Registered Retirement plan with HOOPP where contributions start on date of hire.

Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace.

Qualified consumers/survivors and/or family members are encouraged to apply

We retain all applications submitted for one year after the closing date of this posting for consideration in any future postings.

As part of our commitment to Accessibility, if you wish this information in a different format, please contact our office at 705-645-2262 or email [e-mail].

If you are contacted regarding a job opportunity, please let us know prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.