Case Manager - Community Support

Canadian Mental Health Association; Central Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

Canadian Mental Health Association Brant Haldimand Norfolk is hiring a Case Manager for a permanent full-time role based in Haldimand Norfolk with potential later transfer to Brant. The position supports 20+ community-dwelling clients with mental health and related needs, using psychosocial rehab and recovery models.

Requirements include a BA or BSW and relevant experience, strong knowledge of local services, and valid first aid/CPR.

Qualifications

• Minimum BA or BSW with relevant mental health experience.
• Solid understanding of community mental health case management and psych-social rehabilitation principles.
• Significant work experience in a mental health service environment.
• Current emergency first aid and/or CPR training.
• Excellent knowledge of local community programs.
• Strong interpersonal, verbal and written communication skills.
• Good organizational and computer skills; experience with client data systems (EMH-Ware) and Microsoft Office.
• Familiarity with psychiatric assessments and instruments (OCAN, GAIN-SS, OPOC) and progress reports.
• Current criminal records check is required.

Responsibilities

• Support a caseload of 20+ individuals in Brant, Haldimand & Norfolk Counties, primarily Brant County.
• Provide community-based mental health interventions using a psychosocial rehabilitation and recovery model.
• Assist with intake or RAAM duties as needed.
• Coordinate transportation of clients as required.
• Maintain accurate documentation and liaise with local programs.

Skills

Case Management

Psycho-Social Rehabilitation

Communication

Organization

Mobility/Travel Coordination

Education

BA or BSW

Tools

EMH-Ware

Microsoft Office

Job description

We are presently accepting applications from qualified individuals to fill the following position in our Community Support Services:

Case Manager

Position: Permanent Full time

Base Location: Haldimand Norfolk entirely for the first 6 months. May move to a split between Brant and HN after 6 months

Start Date: September 2026

Hours of Work: 35 hours per week

Wage Rate: as per CBA

This position provides community focused interventions utilizing a Psychosocial Rehabilitation & Recovery model approach. Reliable transportation is required, and transportation of clients is a necessity. A full job description is available upon request. Hours of work will require some flexibility, but are typically during weekday, daytime hours depending on program and client requirements. Some evening and/or weekend work may be required.

This role will support a caseload of 20+ individuals living in the community who require assistance with mental health issues, concurrent disorders, dual diagnosis, and/or other complex issues within the Brant, Haldimand & Norfolk Counties, but primarily individuals residing in Brant County. Intake or RAAM duties may be included in this position.

A minimum of a BA or BSW and relevant experience is required, with demonstrated familiarity and understanding of Brant, Haldimand & Norfolk mental health & addiction services & system issues.

Additional Preferences & Qualifications:

• Solid understanding of community mental health Case Management and Psycho-Social Rehabilitation and Recovery principles;
• Significant work experience in a mental health service environment;
• Current emergency first aid training and/or CPR training
• Excellent knowledge of local community programs;
• Effective interpersonal, verbal and written communication skills and experience;
• Strong organizational and computer skills; experience in Client Data Systems (EMH-Ware), Microsoft Office;
• Familiarity with psychiatric assessments and assessment instruments (ie. OCAN, GAIN-SS, OPOC) and progress reports;
• A current criminal records check is required.

Kim Dillon, Manager, Community Support

Application Deadline: August 28, 2026

The Canadian Mental Health Association Brant Haldimand Norfolk (CMHA BHN) is an equal opportunity employer, and we value the importance of diversity, equity, inclusion and dignity in the workplace.

CMHA is committed to our workforce reflecting the diversity of the communities within which we work.

As such, we explicitly encourage applications from people with lived experience of a mental illness, persons with disabilities, members of Black, Indigenous and racialized communities, people of all sexual orientations, gender identities and expressions, and others who may contribute to the diversity of our staff.

We invite you to self-identify in your cover letter. Please let us know if you require accommodations throughout the application process.