TFT - Dual Diagnosis Community Support Worker

cmhawecb; Windsor; On-site; CAD 102,263,000 - 121,063,000; Full time

Job summary

CMHA-WECB in Windsor, Ontario, seeks a Temporary Full-Time Case Management professional to deliver comprehensive community treatment and rehabilitation for clients with dual diagnosis.

Responsibilities include crisis intervention, life skills coaching, and family support within a client-directed clinical framework.

Qualifications

• Bachelor-level education in social work, nursing, or related field.
• Professional licensure in a relevant college is an asset.
• Two years minimum experience with vulnerable populations in mental health/developmental sectors.
• Knowledge of mental health policy and case management principles.

Responsibilities

• Provide community treatment, rehabilitation and support to clients with dual diagnosis.
• Develop care plans with clients and advocate within the system.
• Deliver group education programs and crisis intervention as needed.
• Coordinate with families and caregivers to support recovery and independence.

Skills

Case management

Interpersonal skills

Computer literacy

Bilingual (EN/FR)

Education

BSW or BScN or relevant 3-year degree + case mgmt exp

Tools

Microsoft Windows

Job description

TEMPORARY FULL-TIME UNTIL APPROX OCTOBER 2027

Under the direction of the Manager of Clinical Services, provides comprehensive community treatment, rehabilitation and support to referred individuals who live with a dual diagnosis (developmental disability and mental health issue(s) in the Windsor-Essex County area. Provides professional case management services within the framework of a client directed clinical/rehabilitation case management model. Provides a continuum of functions, including: assertive outreach, building therapeutic relationships, developing care plans with clients, client and systems advocacy, symptom management, life skills teaching, supportive counseling, family support, and crisis intervention. Services are delivered one to one or in group format.

RESPONSIBILITIES & DUTIES:

This position is responsible for the following:

• Client and family orientation. Ensuring clients and families have an understanding of the services being offered as well as an understanding of processes, rights and expectations for participation in the program.
• Identification of client needs through using evidence based tools for ongoing assessment and treatment/care planning.
• Work directly with individuals living with a dual diagnosis who experience crisis, instability and various levels of function. Providing education about illness, symptom management, and coping skills.
• Developing, delivering and evaluating group educational programs relevant to clients as directed by the manager.
• Working collaboratively with clients to implement treatment/care plans that focus on strengths, wellness and empowerment to support recovery and goal achievement.
• Developing relapse prevention/wellness plans as well as providing crisis intervention.
• Client and Systems advocacy and linkage to resources: Assists clients to access information as well as internal/external resources, services or supports which are deemed necessary. Where resources do not exist or they are inadequate, advocates within system to develop or improve essential services and resources for clients.
• Supporting reintegration into school, work and social activities as well as the building of a healthy informal support system.
• Providing life skill coaching to support activities of daily living and independence.
• Assisting clients in accessing financial assistance and benefits.
• Assisting clients in accessing emergency and/or stable safe affordable housing.
• Engaging, educating and supporting families/caregivers/support systems through the treatment and recovery process and encouraging clients to identify and include a care partner.
• Liaising, when appropriate, with family/caregiver/support systems and other service or health care providers involved with the client to ensure continuity of care while also providing direct support to families/caregivers/support systems.
• Ensures all file management and reporting functions are maintained in a comprehensive and timely manner.
• Participates in program evaluation and makes recommendations for changes/improvement.
• Acts as an Agency Ambassador, representing CMHA-WECB in a professional manner in the community and serves on committees, work groups or boards as requested and approved by the agency.
• Participates in Agency Speakers Bureau or other public or targeted educational initiatives as requested by the manager.

EDUCATION & SKILLS:

• Knowledge and skill acquired through the completion of Bachelor of Social Work degree (BSW) or Nursing (BScN) from an accredited university is preferred or a minimum of a three (3) year University degree in a field deemed relevant by the employer combined with significant case management experience.
• Registered member in good standing of a professional college deemed relevant by the employer such as the College of Nurses (preferably with Canadian Certification in Psychiatric/Mental Health Nursing) or the College of Social Workers or the College of Psychotherapy in good standing is considered an asset. Developmental Service Worker (DSW) is an asset.
• Two years recent, relevant experience working with vulnerable populations within the developmental sector in the judgement of the employer. Experience in the delivery of community supports to clients, especially within the mental health and/or developmental sectors.
• Knowledge of mental illness and treatments and best practice approach to working with the developmental sector; comprehensive knowledge and skill in the functions and principles of case management.
• Up to date knowledge of relevant mental health policy and legislation including the Mental Health Act

• Computer literacy skills and working knowledge or various Microsoft Windows application is required.
• Bilingualism in both official languages at the advanced level is considered an asset.
• A valid Ontario Driver’s License with access to a reliable vehicle and proof of current insurance and licensing are required for this position.

Hours of Work: Thirty-Five (35) hour work week. The agency’s regular hours of operation are Monday to Friday, 8:30 AM to 4:30 PM. Flexible hours are required to meet client and service needs.

Salary range: Grade 8, $35.71 – $42.25 per hour

Per 2022 - 2026 Collective Agreement

Applicable shift premiums are paid in accordance with the Collective Agreement, Article 17.11.

Posting Date: Thursday, August 13, 2026

Posting Deadline: Thursday, August 20, 2026 @ 4:30pm

We thank all applicants for their interest in employment at CMHA-WECB. We are however, unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.

This position is posted per Article 15 of the Collective Agreement. Internal candidates will be considered in priority as established by the Article, as such external candidates may not be considered if there is a qualified internal applicant.

We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences, as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process, please contact us at [e-mail].

Please note that candidacy for positions will require you to be authorized to work in Canada.

Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CHMA-WECB.