Case Manager - COAST (80-26)

Canadian Mental Health Association, Muskoka-Parry Sound Branch; Bracebridge; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefit plan

HOOPP enrollment

Job summary

Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is seeking a dedicated Case Manager to join the COAST team in Bracebridge. The role provides intensive case management, psychosocial rehabilitation and crisis intervention for people living with serious mental illness, under clinical supervision of the team leader.

This permanent position requires a Bachelor’s degree in a relevant field, experience with mental illness, and strong communication and teamwork skills.

Qualifications

• Bachelor’s degree in a human service/health science discipline relevant to the position.
• One year of experience with mental illness and/or developmental disability and/or substance use issues preferred, plus experience in supportive counselling, case management or crisis intervention.
• Ability to manage internal and external relationships with empathy, emotional intelligence and conflict resolution.
• Familiarity with the Residential Tenancy Act.
• Indigenous Cultural Awareness and Education is a requirement.
• Bilingual in French is an asset.
• Strong written and oral communication skills.
• Tolerance for heavy workload and high-risk situations.
• Ability to learn and use new technology (computers, software, phones, printers, etc.).
• May be required to transport staff/clients with Ontario G or G2 license and appropriate insurance.
• Willingness to work days/evenings (including weekends and statutory holidays).

Responsibilities

• Carry out case management, psychosocial rehabilitation, crisis intervention and treatment.
• Assess, plan, develop, coordinate and provide treatment, rehabilitation and support services.
• Work under the clinical supervision of the team leader.

Skills

Empathy and compassion

Effective communication

Conflict resolution

Emotional intelligence

Bilingual in French (asset)

Workload management under high risk

Education

Bachelor’s degree in human services/health sciences (equivalency considered)

Job description

INTERNAL/EXTERNAL POSTING OPEN UNTIL NOVEMBER 10, 2026, AT 4PM

CASE MANAGER – COAST (80-26)

COMMUNITY OUTREACH AND SUPPORT TEAM

Job Status:Permanent (Vacancy)

Hours of Work: 35 hours per week

Base office: Bracebridge

Competition #: 80-26

Purpose of the Position: The Community Outreach and Support Team (COAST) provides intensive case management and assertive community treatment for people with serious mental illness.The Case Manager with the COAST team is responsible for carrying out case management, psychosocial rehabilitation, crisis intervention and treatment for individuals living with mental illness. This team member has clinical skills and experiences to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services with clients with severe and persistent mental illness under the clinical supervision of the team leader.

Requirements of the Position:

• Bachelor’s degree in a human service/health science discipline relevant to the position. Equivalency may be considered for a combination of educational experiences. Examples of equivalency include; o Mental Health related diploma with relevant work experience PLUS registration with a regulated health professional college
• One year of experience working with persons diagnosed with mental illness and/or developmental disability and/or substance use issues preferred, plus experience in providing one or more of the following; o supportive counselling o case management o crisis intervention
• Be able to manage internal and external relationships, possess and demonstrate empathy and compassion, to be aware of emotional intelligence, conflict resolution, and the understanding of the feelings, ideas and beliefs of others.
• Familiarity with the Residential Tenancy Act.
• Indigenous Cultural Awareness and Education is a requirement
• Bilingual in French is an asset.
• Ability to communicate effectively, both oral and in writing.
• Tolerance of and ability to handle a heavy workload and competing demands and high risk situations.
• Ability to use and learn new technology (computers, software programs, phones, printer/scanners, alarm/security systems etc.).
• May be required to transport staff and/or clients of the Agency and therefore you are to hold a valid Ontario G or G2 driver’s license, have a reliable means of transportation and appropriate insurance for work purposes on your vehicle with a minimum of $1,000,000 in liability coverage.
• Willingness to workdays/evenings (including weekends and statutory holidays)

Salary scale: $29.85 to $39.09 per hour commensurate with qualifications and experience

Benefits:Comprehensive benefit plan and enrolment in a Registered Retirement Plan with HOOPP where contributions start on date of hire.

Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace.

We retain all applications submitted for one year after the closing date of this posting for consideration in any future postings.

We thank all applicants but only those selected for an interview will be contacted.