Case Manager (2025-286-CC)

WoodGreen; Toronto; On-site; CAD 54,000 - 56,000; Full time

Job summary

A leading organization in Toronto is seeking a Client Support Worker to provide essential support services for individuals facing mental health and housing challenges. This role involves case management, crisis intervention, and collaboration with a multidisciplinary team to promote wellness and self-sufficiency among clients. The ideal candidate will have a Bachelor's degree in Social Work and significant experience in mental health support. Join a dedicated team committed to making a difference in the community.

Qualifications

• 3+ years related experience in mental health and harm reduction.
• Proven ability in case management and crisis intervention.

Responsibilities

• Undertake needs assessments and develop case plans with individuals.
• Provide comprehensive case management and crisis intervention support.
• Link clients to community resources and facilitate referrals.

Skills

Case Management

Crisis Intervention

Counseling

Harm Reduction

Education

Bachelor's degree in Social Work

Tools

MS Word

Excel

Case Management Software

Job description

Salary : Exclusively Onsite (650Queen St E, Toronto, ON)

External Rate – G7 : $54,097.76

Internal Rate – G8 : $55,201.79 Application Deadline : May19, 2025, by 11 : 59 pm Program Overview – First Step to Home, Housing & Homelessness Services First Step to Home is a transitional program with housing as an enabler for men 55 years and up who have been street involved and experiencing mental health and / or addictions issues. The programprovides onsite psychosocial primary care supports and services including : intensive case management; harm reduction and addiction supports; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

Job Overview

This position offers services to tenants of Supportive Housing Programs, living in their own bachelor style unit. All participants have prolonged mental health and / or addictions; have experienced homelessness and who are working to maintain affordable and sustainable housing. This position is expected to carry out the services in accordance to WoodGreen’s policies and procedures, procedures, Ministry of Health, and health related authorities, and all relevant legislation. This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.

This position will be responsible for working as part of a team of Client Support Workers, Case Managers, and Clinical Support work who provide case management services, and crisis intervention support.

What You Will Do

• Undertake needs assessments and develop case plans with individuals in the program.
• Provide comprehensive case management services; assessment, personal goal setting, short and long-term planning, informal counselling, instrumental / practical assistance, follow-up supports, crisis intervention, care / service co-ordination, case conferencing, and referrals.
• Assist tenants with mental health issues by providing a variety of day-today physical, emotional and social supports, life skills assistance, information and resources.
• Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
• When required, accompany clients to offsite medical appointments, and any other community-based services and provide emotional and logistical support to clients during offsite visits, ensuring they understand appointment details, advocate for their needs, and stay engaged throughout the process
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Ensure the coordination of services and a “continuum of care”.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Complete statistics / reports and maintain all records regarding program / activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Gather statistical and narrative information required for the Service and organization.
• Participate in ongoing training and education.
• Participate in regular supervisory sessions and annual performance appraisals.
• Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.
• Carry out relevant tasks as directed by Supervisor, Manager, and Director.

What You Bring to the Team

• Bachelor’s degree in Social Work, or a related discipline.
• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Proven ability in case management, informal counselling, and crisis intervention.
• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues

What Will Set You Apart

• Work effectively in a team and in collaboration with other community professionals.
• Able to work independently with minimal supervision.
• Exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Ability to develop, implement, and evaluate community needs and follow up programs.
• Interpersonal skills, both verbal and written, and ability to facilitate workshops / presentations.
• Demonstrated information and referral skills; effectively link client to supportive services.
• Ability to work from a client-centered approach with strong assessment skills.
• Understanding and knowledge of the health sector and its related services.
• Excellent knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Applied computer skills (MS word, excel, and Internet, case management software, Pirouette)
• Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable
• Might work in environments where there are pests, whereclients use substances,wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.