Case Manager

American Addiction Centers; Riverview; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to join their compassionate team. In this pivotal role, you will manage treatment services for patients struggling with addiction and mental health disorders, ensuring they receive comprehensive care and support throughout their recovery journey. Your expertise in behavioral health treatment and case management will empower individuals to achieve optimal wellness. This opportunity offers a collaborative environment where your contributions will directly impact the lives of those in need. If you are passionate about making a difference and thrive in a supportive culture, this role is perfect for you.

Benefits

Company matching 401K

Medical insurance

Dental insurance

Vision insurance

Life insurance

Qualifications

• Bachelor’s in Behavioral Sciences and state-recognized counseling certification required.
• Minimum 2 years in behavioral healthcare or substance abuse recovery field.

Responsibilities

• Manage treatment services, including care coordination and discharge planning.
• Facilitate recovery groups and maintain patient communication.

Skills

Behavioral Health Treatment

Case Management

Group Facilitation

Behavior Intervention

Communication Skills

Documentation Skills

Education

Bachelor’s Degree in Behavioral Sciences

State recognized alcohol and drug counseling certification

Tools

Electronic Health Record Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Job Summary

A Case Manager manages treatment services of assigned caseload including initial and ongoing coordination of care, program engagement, advocacy, behavior intervention, LOC transitions, aftercare, follow-up and discharge planning. Case Manager communicates with the Counseling and UR teams on all aspects of patient care. American Addiction Centers strives to ensure that all patients receive the most comprehensive care to address issues that may impede their recovery.

Duties and Responsibilities:

• Perform all case management requirements in accordance with designated scope, state laws, substance use treatment boards, and professional ethical guidelines.
• Maintain a patient caseload.
• Provide and document weekly coordination of care designed to improve patient adherence to treatment and follow-up care. This includes contacting providers and collecting medical records upon admission into treatment as well as overseeing patient connection and appointments with post-treatment providers and services.
• Complete aftercare assessment, discharge plans, and required contacts according to policy timelines.
• Maintain and document communication with Business Development rep, including the provision of ongoing professional coordination with the referent, family, legal, monitoring programs, EAP, and/or employer as necessary.
• Facilitate life skills and recovery groups as assigned.
• Establish patient connection and use of alumni apps.
• Provide and document weekly sessions with patients that address recovery stability, adhering to prescribed treatment, active coordination of care, transition of care issues, behavior intervention, coordination of care, and discharge planning.
• Manage, address, and document patient behavioral concerns and crisis situations as needed.
• Attend weekly treatment team meetings as assigned per caseload.
• Address aftercare issues related to ongoing treatment needs, MAT, transitional housing, employment, transportation, support groups, community resources, healthcare appointments, and other support services.
• Complete and/or manage completion and timely transmission of necessary treatment documentation for FMLA, Short-Term Disability Insurance, ROI’s, and other outside agency reports as needed.
• Ensure that all documentation meets policy, licensure, accreditation, and standards for services in a timely manner following the AAC’s documentation policy guidelines.
• Communicate efficiently with other departments to ensure the best care for patients.
• Understand and abide by State Department standards, facility accreditation, as well as AAC policy and procedures.
• Identify, evaluate, and address situations which may be potentially harmful to patients and report any patient or safety concerns to the assigned counselor and Clinical Director.
• Adhere to company code of ethics and maintain professional boundaries with patients at all times.
• Act in a manner that is respectful of patient rights and demonstrates an understanding of each patient's unique recovery needs.
• Communicate with all staff, patients, and families using excellent professional written and verbal skills.
• Participate in required clinical supervision, training, and staff meetings.
• Work as a larger interdisciplinary team along with other departments to ensure quality of care.
• Demonstrate dependability and adaptability with patients and staff.
• Maintain confidentiality of patient and company information.
• Abide by the standards of HIPAA and 42 CFR Part 2 guidelines.
• Maintain upkeep of personal professional certification and CEUs as required by state boards without lapse, holds, suspensions, or investigation.
• Assist in monitoring and managing patient community as a therapeutic milieu.
• Other tasks as assigned by direct supervisor within scope of practice.

Qualifications

Education/Experience:

• Bachelor’s Degree in Behavioral Sciences such as Human Services, Social Work, Psychology or other related field required.
• State recognized (IC&RC) alcohol and drug counseling certification (or intern SUD counselor certification) required.
• Minimum of 2 years experience in a behavioral healthcare field and/or substance abuse recovery field.
• Experience in behavior health treatment including, but not limited to, group facilitation, behavior intervention, community liaison, as well as case management for individuals diagnosed with a substance use and/or mental health disorder.
• Knowledge of utilizing electronic health record software and documentation.
• Knowledge of ASAM criteria.
• Ability to read, write and interpret written information, type documentation, present information to groups and participate in meetings.
• Working knowledge of Microsoft Word, Excel, and Outlook.

Physical Requirements

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

Prolonged sitting at a desk.

Must be able to lift 15 pounds at a time.

Certificates and Licenses:

State recognized (IC&RC) alcohol and drug counseling certification (or intern SUD counselor certification) required.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.