Case Manager

Nation’s Finest; Eastern Ontario; On-site; CAD 80,231,000 - 103,155,000; Full time

Job summary

Nation’s Finest is seeking a Case Manager to support participants in achieving stability, wellness, and long-term self-sufficiency. You will provide client-centered case management, outreach, housing navigation, and employment support to connect clients with services and opportunities.

The role involves coordinating services, maintaining confidential files, tracking outcomes, and collaborating with partners to meet funding requirements. Position is full-time with various site locations.

Qualifications

• Minimum 1 year of experience in case management, housing navigation, social services, outreach, or residential program support.
• Bachelor’s degree in social work, psychology, or related field strongly preferred.
• Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Electronic Health Records (EHR) systems, client tracking databases, and documentation standards.
• Understanding of program budgeting, cost allocation, and performance outcome tracking.
• Commitment to trauma-informed, client-centered, and culturally responsive practices.
• Veteran status is desirable but not required.

Responsibilities

• Conduct client screenings, intakes and assessments to determine eligibility, needs, and goals for a variety of services offered by Nation’s Finest.
• Develop, implement, and monitor Service Plans (SP) in collaboration with clients.
• Provide strengths-based case management services including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
• Coordinate services with other staff, programs, and external partners to ensure clients receive holistic, integrated care.
• Assist with budget adherence and meeting program performance goals.

Skills

Case management

Housing navigation

Outreach

Communication

Organizational skills

Trauma-informed

Crisis intervention

Education

Bachelor’s in Social Work

Tools

EHR systems

Job description

Description

Job Title:

Case Manager

Status:

Full-time

Reports to:

Site Director

Classification:

Non-Exempt

Location:

Various

Salary Range:

$28.00 - $36.00 per hour, dependent on experience and geographical location

Nation’s Finest is a Veterans’ services non-profit operating for over 50 years and now in several states across over 16 sites. At Nation’s Finest, our mission is to support America’s military veterans and their families with a comprehensive approach to housing, health and employment that helps them achieve self-sufficiency and reach their full potential. Our employee culture is collaborative and teamwork oriented. We value respect, integrity, empathy, transparency, and inclusion.

Job Summary

The Case Manager is responsible for supporting participants in achieving stability, wellness, and long-term self-sufficiency. This position provides client-centered case management, outreach, housing navigation, and employment support as needed. The role ensures a safe, supportive, and orderly environment while connecting clients to individualized services, resources, and opportunities.

Client Engagement & Case Management

• Conduct client screenings, intakes and assessments to determine eligibility, needs, and goals for a variety of services offered by Nation’s Finest.
• Develop, implement, and monitor Service Plans (SP) in collaboration with clients.
• Provide strengths-based case management services including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
• Responsible for the coordination and provision of supportive services including financial assistance, income and health benefits, income maximization supports, and health care navigation.
• Educate clients on program expectations and support them in adhering to rules, policies, and personal goals.
• Conduct outreach in the community, including encampments and service sites, to engage individuals and connect them with resources when needed.
• Build and maintain relationships with landlords, housing providers, and community agencies to expand services and direct referral opportunities.

Compliance, Documentation & Collaboration

• Maintain complete, accurate, and confidential case files, including eligibility documentation, case notes, service plans, and progress reports.
• Track and report client outcomes to ensure compliance with agency standards and multiple funding requirements.
• Coordinate services with other staff, programs, and external partners to ensure clients receive holistic, integrated care.
• Assist with budget adherence and meeting program performance goals.

Residential & Facility Support (Location Specific)

• Promote a calm, safe, and respectful environment within the program facility.
• Supervise common areas, sleeping quarters, and outdoor spaces to ensure cleanliness, orderliness, and productive client engagement.
• Monitor compliance with program rules and address behavioral or crisis situations promptly.
• Observe and document client medication management (program-specific) and maintain accurate records.
• Facilitate group sessions, workshops, and/or life skills activities as assigned.

Qualifications

• Minimum 1 years of experience in case management, housing navigation, social service, outreach, homeless programs or residential program support preferred.
• Bachelor’s degree in social work, psychology, or related field strongly preferred.
• Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
• Strong interpersonal, communication, and organizational skills.
• Demonstrated ability to manage administrative tasks across multiple funding streams, ensuring compliance with program requirements and reporting standards.
• Proficiency with Electronic Health Records (EHR) systems, client tracking databases, and documentation standards.
• Understanding of program budgeting, cost allocation, and performance outcome tracking.
• Commitment to trauma-informed, client-centered, and culturally responsive practices.
• Veteran status is desirable but not required.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent use of hands and fingers to handle, feel, or operate a computer, phone, and other standard office equipment.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Must be able to travel to and from program sites, client residences, and community partner locations as required.
• Ability to conduct outreach and engagement activities in a variety of environments, including outdoor or community-based settings.
• Visual and auditory acuity sufficient to perform job duties, complete documentation, and interact with clients and staff.

Work Environment

Work is performed in both office and community-based settings. The office environment is generally quiet to moderate in noise levels with standard lighting and temperature conditions. The position may also require outreach in outdoor or residential environments, including shelters, encampments, and other community locations, where exposure to varying weather conditions and environmental factors can occur. This role involves regular interaction with individuals who may be in crisis or experiencing complex challenges, requiring emotional resilience, professionalism, and sound judgment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nation’s Finest is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.