Case Management Partner - 6 Month Contract

Walmart Canada; Mississauga; On-site; CAD 74,000 - 101,750; Full time

Job summary

Walmart Canada is seeking a role focused on conducting complex workplace investigations with an emphasis on harassment and discrimination. Responsibilities include policy analysis and recommending actions to senior management.

The position independently handles high volumes of investigations, may involve disciplinary decisions up to termination, and requires managing high-stress conflicts while prioritizing urgent matters.

Qualifications

• Age - 16 or older

Responsibilities

• Independently conducts high volumes of complex workplace investigations into policy violations.
• Makes decisions and recommendations regarding discipline, up to termination.
• Manages high-stress workplace conflicts and prioritizes overlapping urgent matters.
• Communicates investigative findings, policy applications, and recommendations to senior management and legal counsel, in writing and verbally.
• Handles highly sensitive and confidential information about associates in accordance with employment laws.

Job description

Position Summary...

This role conducts complex workplace investigations with a focus on harassment and discrimination. Responsibilities include policy analysis and providing recommendations for senior management.

What You'll Do...

This role independently conducts high volumes of complex and neutral workplace investigations into allegations of policy violations. Responsibilities may include making decisions and recommendations regarding discipline, up to and including termination. The role also manages high-stress workplace conflicts and prioritizes overlapping urgent matters effectively.

The role requires effective communication of investigative findings, policy applications, and related recommendations to senior management and legal counsel, both in writing and verbally. This role may also involve handling highly sensitive and confidential information about associates, ensuring appropriate conclusions are reached in accordance with employment-related laws.

The role may include interviewing customers related to human rights, harassment, and discrimination. Additionally, this role provides subject matter expertise in workplace investigations to various managers and HR business partners. Developing a professional reputation as neutral, experienced, and trustworthy is essential for this role.

Leadership Expectations

Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associates feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $74,000.00 - $101,750.00. Pay will be determined based on relevant experience.

L’échelle salariale pour ce poste est de 74,000.00 à 101,750.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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