Case Counsellor Specialist (2025-299-HB)

WoodGreen Community Services; Toronto; Hybrid; CAD 63,000 - 65,000; Full time

Job summary

A leading community service organization is seeking a Case Counsellor Specialist to support women facing homelessness and violence. This full-time position involves case management, client advocacy, and collaboration with community resources. The ideal candidate will have a Master's degree in Social Work, relevant experience, and a commitment to anti-oppressive practices.

Qualifications

• Masters of Social Work or related Master's Degree; Bachelor's Degree with relevant experience may be considered.
• Registration with the Ontario College of Social Workers and Social Service Workers is required.
• Minimum two (2) years of related experience working with women facing homelessness, violence, or similar issues.

Responsibilities

• Utilize professional case management practices for assessment and intervention.
• Coordinate client participation in programs and internships.
• Assist women in resolving daily living issues and accessing support.

Skills

Counselling modalities

Case management

Crisis management

Teamwork

Conflict resolution

Education

Masters of Social Work

Bachelor's Degree in Social Work

Job description

Case Counsellor Specialist (2025-299-HB)

Work Setting: Hybrid – Opportunity to Work Remotely after Orientation & Training Period

Salary: External Rate: J7 - $63,491.84
Internal Rate: J8 - $64,787.59

Application Deadline: June 5, 2025 by 11:59 pm

Competition #2025-299-HB Position: Case Counsellor Specialist (2025-299-HB)

Employment Type: Full-Time Permanent, Bargaining Unit

Work Hours: 35 Hours/week

Program Overview – Homeward Bound & Neighbourhood Programs

The program includes components such as career development, life skills, academic upgrading, computer training, and a college diploma program. It also offers internships and access to sustainable employment opportunities. Additional supports include on-site childcare, family support, and an after-4 program for school-aged children.

What You Will Do

1. Utilize professional case management practices and clinical modalities to perform duties including assessment, goal setting, action plan development, ongoing intervention, re-assessment, case termination, and follow-up.
2. Coordinate client participation in the Homeward Bound program, liaising with Community Colleges and other providers to ensure enrollment and participation in programs and internships.
3. Ensure clients meet program goals and milestones.
4. Coordinate with Toronto Children Services and Toronto Employment and Social Services.
5. Assist women in resolving daily living issues, advocate, and facilitate access to health care, financial management, and housing support.
6. Identify learning barriers and refer participants to appropriate support sources.
7. Respond to emergencies, provide crisis intervention, and maintain a caseload.
8. Maintain client records in accordance with program policy.
9. Collect statistical data and assist in overseeing safety during off-site trips and on-site activities.
10. Work in compliance with relevant legislation, policies, and organizational standards.

What You Bring to the Team

• Masters of Social Work or related Master's Degree; Bachelor's Degree with relevant experience may be considered.
• Registration with the Ontario College of Social Workers and Social Service Workers is required.
• Minimum two (2) years of related experience working with women facing homelessness, violence, or similar issues, including case management and employment planning.

What Will Set You Apart

• Extensive experience with counselling modalities, especially with women who have experienced homelessness or domestic violence.
• Strong case management and group facilitation skills.
• Knowledge of career planning and job search strategies.
• Ability to provide ongoing feedback to enhance client employability.
• Intervention skills, including crisis management.
• Self-reflective practices to ensure service quality.
• Social assessment and conflict resolution skills.
• Timely documentation skills and strong computer proficiency.
• Knowledge of community resources and development.
• Teamwork and collaboration skills.
• Ability to work under pressure.
• Experience working with diverse communities.
• Understanding of anti-oppressive and trauma-informed practices.
• Lived experience related to social identity and intersectionality, such as BIPOC community membership.

WoodGreen is an equal opportunity employer committed to inclusion and accessibility. Please inform us of any accommodation needs during the application process.

Application Questions

1. Are you currently employed by WoodGreen Community Services?
2. Are you legally entitled to work in Canada?
3. Do you hold a Master’s Degree in Social Work or a related field, or a Bachelor’s Degree in Social Work?
4. Are you registered with the Ontario College of Social Workers and Social Service Workers or an equivalent?
5. How many years of relevant work experience do you have with women experiencing homelessness, violence, or related issues, including case management and employment work?