Case Counsellor Specialist (2025-299-HB)

WoodGreen Community Services; Toronto; Hybrid; CAD 63,000 - 65,000; Full time

Job summary

WoodGreen Community Services is seeking a Case Counsellor Specialist to support clients through case management practices. This full-time role involves working with women facing homelessness and violence, coordinating their participation in various programs, and ensuring they achieve their goals. Candidates should possess a Master's in Social Work and relevant experience, with a strong focus on crisis intervention and community support.

Qualifications

• Masters of Social Work or a related Master's Degree required.
• Registration with the Ontario College of Social Workers is mandatory.
• Minimum of two years of experience in case management with vulnerable populations.

Responsibilities

• Perform casework duties including assessment, goal setting, and intervention.
• Coordinate client participation in programs and ensure they meet goals.
• Provide crisis intervention and maintain client records.

Skills

Counselling modalities

Case management

Crisis intervention

Collaboration

Community development

Social assessment

Conflict resolution

Documentation skills

Computer skills

Education

Masters of Social Work

Bachelor's Degree in Social Work

Job description

Case Counsellor Specialist (2025-299-HB)

Work Setting: Hybrid – Opportunity to Work Remotely after Orientation & Training Period

Salary: External Rate: J7 - $63,491.84
Internal Rate: J8 - $64,787.59

Application Deadline: June 5, 2025 by 11:59 pm

Competition #2025-299-HB Position: Case Counsellor Specialist (2025-299-HB)

Employment Type: Full-Time Permanent, Bargaining Unit

Work Hours: 35 Hours/week

Program Overview – Homeward Bound & Neighbourhood Programs: The program includes components such as career development, life skills, academic upgrading, computer training, and a college diploma program. It also features internships, access to sustainable employment, on-site childcare, family support, and an after-4 program for school-aged children.

What You Will Do

• Perform casework duties using professional case management practices and various clinical modalities, including assessment, goal setting, action plan development, intervention, re-assessment, case termination, and follow-up.
• Coordinate client participation in the Homeward Bound program, liaising with Community Colleges and academic providers to ensure enrollment and participation in programs and training experiences such as field placements and internships.
• Ensure clients meet program goals and milestones.
• Liaise and coordinate with Toronto Children Services and Toronto Employment and Social Services.
• Assist women in resolving daily living functional problems, advocate for them, and facilitate access to support services like healthcare, budgeting, and housing.
• Identify learning barriers and refer participants to appropriate support sources.
• Respond to emergencies, provide crisis intervention, and maintain a caseload.
• Maintain client records in a centralized database according to policy.
• Collect statistical data and assist in overseeing the safety of children during off-site trips and on-site activities.
• Work in accordance with relevant legislation, by-laws, program, and organizational policies.

What You Bring to the Team

• Masters of Social Work or a related Master's Degree; a Bachelor's Degree with relevant experience may be considered.
• Registration with the Ontario College of Social Workers and Social Service Workers is required.
• Minimum of two (2) years of related experience working with women who have experienced homelessness, violence, or related issues, including case management and employment planning.

What Will Set You Apart

• Extensive experience with counselling modalities, especially with women facing homelessness or domestic violence.
• Strong case management and group facilitation skills.
• Knowledge of career planning and job search techniques.
• Ability to provide ongoing feedback to enhance clients' employability.
• Intervention skills, including crisis intervention.
• Self-reflection to ensure best practices.
• Social assessment, conflict resolution, and documentation skills.
• Strong computer skills, including internet research.
• Knowledge of community development and social resources.
• Collaboration and teamwork skills.
• Ability to work under pressure.
• Experience working with diverse communities.
• Understanding of anti-oppressive practices and trauma-informed approaches.
• Lived experience as a member of the BIPOC community or other social identities.

WoodGreen is an equal opportunity employer. We are committed to inclusivity and barrier-free processes. Please inform our People & Culture team at [e-mail] of any accommodation needs during the selection process. All information related to accommodations will be handled confidentially.

Application Questions

1. Are you currently employed by WoodGreen Community Services? *

2. Are you legally entitled to work in Canada? *

3. Do you have a Masters of Social Work or a related Master's Degree, or a Bachelor's of Social Work Degree? *

4. Are you registered with the Ontario College of Social Workers and Social Service Workers or equivalent? *

5. How many years of related work experience do you have with women who have experienced homelessness, violence, or related issues at a case management and employment planning level? *