Case Aide

Makoon Transition Inc.; Winnipeg; Sur place; CAD 32 000 - 42 000; Plein temps

Résumé du poste

Makoon Transition Inc. is seeking a Case Aide to support the Case Management team with client-centered services. You will assist families, coordinate appointments and referrals, and help maintain organized, welcoming spaces for residents and staff.

The role emphasizes trauma-informed, culturally safe care, confidentiality, and collaboration with Case Managers. You will drive logistics, document interactions, and ensure timely follow-ups while upholding organizational values.

Qualifications

• High School Diploma or equivalent required.
• Post-secondary education in Social Work, Child & Youth Care, Psychology or related field is strongly preferred.
• 1–2 years of relevant experience in social services, child welfare, or family support.

Responsabilités

• Support Case Managers in engaging with resident families to advance case plans, goals, and follow-ups.
• Conduct routine check-ins, providing community resources and program information.
• Assist with scheduling appointments, coordinating transportation, and facilitating referrals.
• Transport clients on caseload safely as required or when Family Support Workers are unavailable.
• Respond to client inquiries with empathy, dignity, and discretion.
• Escalate child safety, family wellbeing, or facility concerns promptly.

Connaissances

Administrative skills

Typing speed 40+ wpm

Verbal & written communication

Time management

Organizational skills

Trauma-informed care

Cultural safety

Formation

High School Diploma or equivalent

Post-secondary education in Social Work / Child & Youth Care / Psychology or related field

CPR & First Aid Certification

Mental Health First Aid & De-escalation Training

Non-Violent Crisis Intervention Certificate

Criminal Record Check / Adult & Child Abuse Registry Check

Outils

Google Workspace

Microsoft Office

Share drives navigation

Description du poste

The Case Aide supports the Case Management team in delivering compassionate, client-centered services to resident families. This role combines administrative coordination, direct client assistance, and documentation support to ensure families receive timely, consistent, and culturally safe care. The incumbent plays a vital role in supporting family reunification and stabilization in alignment with the mission, vision, and values of Makoon Transition Inc.

Responsibilities:

Client Support & Engagement

• Support Case Managers in engaging with resident families to advance case plans, goals, and regular follow-ups.
• Conduct routine check-ins, providing helpful community resources and program information as directed.
• Assist with scheduling appointments, coordinating transportation, and facilitating community referrals.
• Transport clients on caseload safely as required, or when Family Support Workers are unavailable.
• Respond to client inquiries and concerns with empathy, dignity, and professional discretion.
• Promptly escalation any child safety, family wellbeing, or facility concerns to the Case Management team.

Administrative & Documentation Support

• Support Case Managers in engaging with resident families to advance case plans, goals, and regular follow-ups.
• Conduct routine check-ins, providing helpful community resources and program information as directed.
• Assist with scheduling appointments, coordinating transportation, and facilitating community referrals.
• Transport clients on caseload safely as required, or when Family Support Workers are unavailable.
• Respond to client inquiries and concerns with empathy, dignity, and professional discretion.
• Promptly escalation any child safety, family wellbeing, or facility concerns to the Case Management team.

Program Support

• Coordinate logistics for family conferences, multi-disciplinary case meetings, and program events.
• Assist in preparing, organizing, and inspecting living units to ensure they are welcoming, clean, and ready for family occupancy.
• Maintain clean, organized, and welcoming shared client spaces.
• Track critical case milestones, timelines, and reporting deadlines.

Safety & Professionalism

• Maintain professional boundaries with families, staff, and community partners.
• Follow all safety protocols and organizational policies.
• Ensure a clean, welcoming, and organized environment in shared client spaces.
• Maintain confidentiality and privacy of all client information.
• Act as a positive role model, promoting the values and culture of Makoon Transition Inc.
• Respond to family’s questions or concerns with empathy and professionalism.
• Maintain a professional relationship with all families, child and family services agencies, community organizations and help branches.
• MUST have your own transportation to and from work. Drive clients on caseload as needed or if Family Support Worker are unavailable.
• Do not contribute or start Lateral Violence.
• Participate in debriefs daily, monthly staff meetings, family events, team building activities and clinical supervision with Case Manager Supervisor and residents meeting.
• Other duties as assigned.

Qualification:

• High School Diploma or equivalent required.
• Post-secondary education in Social Work, Child & Youth Care, Psychology, or a related social services field is strongly preferred.
• 1 to 2 years of relevant experience in a social services, child welfare, or family support environment.
• Demonstrated understanding of trauma-informed care, cultural safety, and systemic issues affecting First Nations families and communities at risk.
• Valid Class 5 Manitoba Driver’s Licence and access to a personal vehicle for work-related transit.
• CPR & First Aid Certification
• Mental Health First Aid & De-escalation Training
• Non-Violent Crisis Intervention Certificate
• Satisfactory Criminal Record Check, Adult Abuse Registry Check and Child Abuse Registry Check.
• Agreement to undergo drug and alcohol screening as required to ensure workplace and client safety.
• Strong administrative skills, including accurate case documentation and efficient typing speed. Proficient in Google workspace, Microsoft Office and share drive navigation.
• Efficient typing speed of 40+ words per minute
• Excellent verbal and written communication skills to clearly articulate care plans to clients, colleagues, and external professionals.
• Exceptional time-management and organizational skills with the ability to prioritize tasks while supporting multiple family units.
• Dedicated to upholding the mission, vision, and core values of Makoon Transition Inc. to ensure the success and well-being of the families we serve.

Application Process:

Makoon Transition Inc. is dedicated to building an inclusive and representative workforce. First Nations, Inuit, and Métis applicants are encouraged to self-identify in their cover letter.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.