Case Aide

Isnacanada; Mississauga; On-site; CAD 42,000 - 66,000; Full time

Job summary

ISNA Canada is seeking an organized administrative professional to support the department with programs, client communications, and partner outreach. Responsibilities include developing systems, managing data, coordinating events, and providing day-to-day support to the ISNA Cares Manager.

The role requires strong time management, collaboration within a multidisciplinary team, and familiarity with clinical and client-service environments.

Qualifications

• Strong organizational, administrative, and project management skills.
• Ability to manage multiple priorities and deadlines.
• Experience in program planning, development, implementation, and evaluation.
• Support community programs from planning through execution, including logistics and outreach.
• Strong interpersonal and communication skills with clients, staff, volunteers, partners.
• Familiarity with clinical and client-service environments, including confidentiality.
• Proficiency with MS Office, Google Workspace, Calendly, and Jane.
• Comfort learning new software and organizational systems.

Responsibilities

• Developing and maintaining organizational systems and processes.
• Providing administrative and operational support to the department.
• Supporting department programming, client communication, and partner outreach.
• Managing, organizing, and consolidating data and departmental records.
• Assisting with event planning, coordination, and on-site support.
• Providing administrative support to ISNA Cares Manager, including scheduling and correspondence.
• Coordinating meetings, calendars, documents, and other logistical needs.
• Assisting with research, reporting, documentation, and preparation of materials.
• Following up on outstanding tasks and supporting internal communication and coordination.
• Other duties as required by the department and organization.

Skills

Organizational skills

Detail-oriented

Program planning

Community outreach

Communication

Clinical environment familiarity

MS Office

Google Workspace

Calendly

Jane scheduling software

Adaptability to software

Time management

Team collaboration

Diversity awareness

Tools

Microsoft Office

Google Workspace

Calendly

Jane

Job description

Responsibilities

• Developing and maintaining organizational systems and processes
• Providing administrative and operational support to the department
• Supporting department programming, client communication, and partner outreach
• Managing, organizing, and consolidating data and departmental records
• Assisting with event planning, coordination, and on-site support
• Providing administrative and personal assistance to ISNA Cares Manager, including scheduling, correspondence, coordination, follow-ups, and other day-to-day tasks
• Supporting staff with various administrative tasks and special projects
• Coordinating meetings, calendars, documents, and other logistical needs as required
• Assisting with research, reporting, documentation, and preparation of materials
• Following up on outstanding tasks and supporting internal communication and coordination
• Other duties and responsibilities as required by the department and organization

Required Skills

• Fully aligned with the message, mission, vision, and core values of ISNA Canada
• Strong organizational, administrative, and project management skills
• Highly detail-oriented with the ability to manage multiple priorities, programs, and deadlines simultaneously
• Experience or demonstrated ability in program planning, development, implementation, and evaluation
• Ability to support community programs from initial planning through execution, including logistics, participant communication, outreach, and follow-up
• Strong community outreach and engagement skills, with the ability to build relationships with members, community partners, schools, organizations, and service providers
• Strong interpersonal and communication skills, with the ability to communicate effectively with clients, staff, volunteers, partners, and community members
• Familiarity with clinical and client-service environments, including client intake, scheduling, documentation, referrals, follow-up, and maintaining appropriate confidentiality and professional boundaries
• Understanding of basic clinical and mental health service workflows and the ability to support clinicians and clients in an organized and professional manner
• Ability to handle sensitive client information with discretion and follow organizational privacy and confidentiality policies
• Good working knowledge of Microsoft Office, Google Workspace/G Suite, Calendly, and Jane; experience with other client management, scheduling, or clinical software is an asset
• Comfortable learning and adapting to new software applications and organizational systems as needed
• Strong time-management skills with the ability to prioritize competing demands and meet deadlines
• Ability to respond to members' and clients' requests with patience, professionalism, and enthusiasm; understand their needs and escalated issues when appropriate
• Ability to work independently with minimal supervision while also contributing effectively within a multidisciplinary team
• Strong conflict-management, problem-solving, and de-escalation skills
• Proven ability to adapt to a constantly changing environment, respond calmly to unexpected situations, and exercise sound judgment
• Demonstrated emotional maturity, professionalism, and discretion when working with clients, staff, and community members
• Demonstrated ability to take initiative, identify gaps, and develop practical solutions without requiring constant direction
• Ability to coordinate multiple stakeholders and follow through on tasks, commitments, and program deliverables
• Demonstrated ability to communicate and connect effectively with people from diverse cultural, ethnic, socioeconomic, and professional backgrounds
• Strong understanding of and commitment to community service, mental health, social services, and faith-based programming
• Ability to represent ISNA Canada professionally and positively when engaging with community members, external organizations, and partners
• Previous experience in social services, mental health, counselling, community programming, healthcare, nonprofit organizations, or a related field is an asset

Required Qualifications

• Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act, for the duration of the employment
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.