Care Team Coodinator

Closing the Gap Healthcare Group; Northeastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Closing the Gap Healthcare is looking for a full-time Care Team Coordinator in Kirkland Lake. This role involves coordinating client visits, providing excellent customer service, and performing administrative duties to ensure quality care. Ideal candidates are passionate about healthcare and possess strong communication and problem-solving skills.

Benefits

Medical and Dental Benefits

Generous Vacation Package

In-depth Training and Orientation

Culture of Performance Recognition

Qualifications

• Outstanding commitment to client-centered customer service.
• Effective verbal and written communication skills.
• Attention to detail and efficiency in data entry.

Responsibilities

• Coordinate visits and communication with Providers.
• Schedule and coordinate service providers to meet client needs.
• Perform data entry requirements for all clients.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma in Business Administration

Grade 12 Diploma

Job description

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.

Closing the Gap Healthcare is seeking a full-time Care Team Coordinator (CTC) for our Kirkland Lake office.

The Care Team Coordinator role is an integral contribution to the quality of care provided by CTG. You will be coordinating visits and communication with our Providers, providing empathetic client service, and performing administrative duties to keep track of it all.

This position may appeal to you if :

• You are passionate about customer service and wish to expand your career in the healthcare industry.
• You enjoy assisting and interacting with clients by providing excellent customer care.
• You value the guidance and direction of an experienced leadership team.

The successful Care Team Coordinator will have :

• An outstanding commitment to providing excellent client-centered customer service.
• Effective verbal and written communication skills.
• Precise attention to detail and efficiency in data entry.
• A diploma from Community College in Business Administration, Office Administration, or Medical Office Administration, and/or Grade 12 Diploma with related experience.

The role will require :

• A passion for challenges and working with customers to ensure a great experience.
• Accurately and efficiently assessing customer requests and addressing them immediately or escalating as appropriate.
• Scheduling and coordination of service providers to meet client needs.
• Strong problem-solving skills.
• Working effectively with other team members.
• Effectively triaging calls to ensure effective call management.
• Providing CTG program and service information to customers to encourage sales of services.
• Performing data entry requirements for all clients using the CTG computer system.
• Providing support and information to internal and external customers from all offices related to CTG programs and services.

What you can expect :

As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect :

• Group benefits including medical and dental.
• Generous vacation package.
• In-depth training and orientation to set you up for success.
• A culture of performance recognition and appreciation.