Care Supervisor (RPN/RN) - Hamilton

CBI Home Health; Hamilton; Hybrid; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Mileage reimbursement

On-call stipend

Full-time schedule: Mon–Fri 8:30–4:30

Benefits package: extended medical &d 

Employee Assistance Program

Orientation and career development

CCPN consideration for nurses

Job summary

CBI Home Health in Hamilton is seeking a Care Supervisor (RN/RPN) to lead a team of direct care providers and ensure exemplary clinical service delivery in the community. The role focuses on developing personalized care plans, supervising field staff, and maintaining high standards of patient safety and compliance.

You will coordinate referrals, perform timely care assessments, and ensure documentation is accurate.

Qualifications

• Registered Nurse or Registered Practical Nurse with valid CNO registration.
• Two years of supervisory experience and/or experience in home health service delivery.
• Valid Ontario driver’s license with reliable vehicle and ability to travel in the community.
• Ability to participate in after-hours on-call support.
• Strong communication and rapport-building with clients and care staff.
• Self-motivated, able to work independently and as part of a team.

Responsibilities

• Lead a group of direct care providers to ensure high-quality clinical service delivery.
• Develop and customize care plans to meet patient needs and supervise field staff and PSWs.
• Respond to referrals, perform comprehensive care assessments, and document findings.
• Ensure patient safety and risk assessment, and reassess care plans as needed.
• Investigate, resolve and report customer-related complaints.
• Support onboarding, mentoring, and performance management of staff.

Skills

Supervisory experience

Interpersonal skills

Education

CNO registration (RN/RPN)

Job description

Description

Care Supervisor (RPN/ RN) - Hamilton

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15 th year in a row. Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire Care Supervisor in Hamilton.

Salary Range: The salary range for this position is $70,000 – $75,000 per year.

Vacancy Disclosure: This job posting is for an existing vacancy. We currently have one 12-month contract role covering a maternity leave.

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Mileage reimbursement and on-call stipend
• Full-time - Working hours will be Monday- Friday from 8:30am to 4:30pm
• Comprehensive benefits package including extended medical and dental coverage
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Nurses may be eligible through the Community Commitment Program for Nurses (CCPN)

What you will do

As a Care Supervisor within our CBI Home Health team, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders. Showing the way as a Regulated Health Professional (RN or RPN), you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), PSW's, unregulated staff (delegating tasks) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

As a Care Supervisor, you will:

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning same day of visit
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders and the associatedRegulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.
• Complete daily administrative tasks, including performance management
• Responsible for a client and PSW caseload
• Following CBI policies and procedures and OHAH contractual obligations

What you will need to be successful

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to effectively establish and build rapport with clients and care staff
• Possess a valid Ontario driver’s license with access to a reliable vehicle with ability to travel in community
• Have the ability to participate in afterhours on call support for the on-call PSS Supervisor responsibility
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.