Care & Service Manager - RN/RPN

Extendicare; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Education allowance

Career advancement

Employee Assistance Program

Exclusive offers

Job summary

ParaMed in Toronto, ON is seeking a Care and Service Manager (CSM) to lead clinical supervisors and frontline staff in delivering compassionate, high-quality home health care. You will mentor staff, monitor care delivery, and oversee CQI activities to ensure excellent patient outcomes.

This replacement position requires RN or RPN license, leadership experience, strong communication, and knowledge of health care legislation.

Qualifications

• Registration/licensing in good standing as an RN or RPN.
• BScN preferred.
• Minimum of three years in a formal nursing leadership role.
• Minimum of 2 years’ experience as a practicing RN/RPN in a community setting.
• Knowledge of health care legislation including Mental Health Act and Privacy acts.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours to meet operational needs.

Responsibilities

• Lead clinical supervisors and front line staff in care delivery.
• Monitor care and service delivery performance and clinical indicators.
• Participate in interviewing, orientation, supervision, and performance management.
• Ensure completion of mandatory training and skill development.
• Create and maintain on-call schedule for clinical Supervisors.
• Respond to clinical concerns from staff, contractors, funders, clients and families.
• Review client safety incidents and participate in investigations and resolutions.
• Provide clinical leadership at the district level.
• Oversee CQI activities related to care and service.
• Ensure compliance with ParaMed policies, procedures and legal requirements.

Skills

Clinical leadership

Mentorship

Communication

Critical thinking

Problem solving

Flexibility

Team collaboration

Education

BScN preferred

RN/RPN in good standing

Tools

Word

Excel

Job description

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

Why you’ll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
• Monitor care and service delivery performance and clinical indicators
• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
• Ensure completion of all mandatory training and skill development
• Create and maintain the on-call schedule for clinical Supervisors
• Respond to clinical concerns from staff, contractors, funders, clients and families
• Review all client safety incidents and participate in the investigation and resolution
• Provide clinical leadership at the district
• Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
• Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
• Participates in necessary care conferences with Health Care team, Contractors and funders
• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

What you bring:

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college
• BScN preferred
• Minimum of three (3) years in a formal nursing leadership role required
• Minimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting
• Certification in Community Health Nursing with CNA certification preferred
• Membership with the Registered Nurses Association or Registered Practical Nurses Association of Ontario (RNAO/RPNAO)
• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
• Effective skills in critical thinking and problem solving
• Flexibility in hours worked in order to accommodate operational needs
• Knowledge of applicable community resources available for clients and families
• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
• Excellent computer skills including experience in Word and Excel
• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

this is a replacement position

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada’s leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needsincluding high-quality nursing, therapeutic, personalsupportand home support.We workhand-in-handwith health system partners to deliver personalized and coordinated care, support independentlivingand relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.