Care & Service Manager - RN/RPN

111013 ParaMed Inc.; Toronto; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Celebration and Recognition programs

Health and dental benefit plans

Education allowance for employees and

Career advancement opportunities

Employee Assistance Program

Employee perks and exclusive offers

Job summary

ParaMed is seeking a nursing leader to oversee clinical supervision and care delivery across our district. You will coach supervisors, monitor care performance, participate in recruitment and onboarding, and ensure mandatory training is completed.

You must be a registered nurse or registered practical nurse in good standing, with a minimum of three years in a leadership role and community nursing experience. We offer a comprehensive benefits package and opportunities for professional development.

Qualifications

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college.
• Nursing degree and active license preferred.
• Community health nursing knowledge and certifications are beneficial.

Responsibilities

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients.
• Coach and mentor clinical supervisors on overseeing care delivery and staff support.
• Monitor care and service delivery performance and clinical indicators.
• Participate in interviewing, orientation, supervision, and performance management of clinical supervisors.
• Ensure completion of all mandatory training and skill development.
• Create and maintain the on-call schedule for clinical Supervisors.
• Respond to clinical concerns from staff, contractors, funders, clients and families.
• Review client safety incidents and participate in investigation and resolution.
• Provide clinical leadership at the district and oversight of CQI activities.
• Ensure compliance with ParaMed policies and applicable legislation.

Skills

Leadership

Coaching/Mentoring

Communication

Problem solving

Flexibility

Computer skills

Education

BScN preferred

Nursing license in good standing

Community Health Nursing certification (CNA)

RNAO/RPNAO membership

Tools

Word

Excel

Job description

Why you’ll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
• Monitor care and service delivery performance and clinical indicators
• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
• Ensure completion of all mandatory training and skill development
• Create and maintain the on-call schedule for clinical Supervisors
• Respond to clinical concerns from staff, contractors, funders, clients and families
• Review all client safety incidents and participate in the investigation and resolution
• Provide clinical leadership at the district
• Provide oversight of CQI activities related to care and service including staff participation and problem‑solving teams
• Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
• Participates in necessary care conferences with Health Care team, Contractors and funders
• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

What you bring:

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college
• BScN preferred
• Minimum of three (3) years in a formal nursing leadership role required
• Minimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting
• Certification in Community Health Nursing with CNA certification preferred
• Membership with the Registered Nurses Association or Registered Practical Nurses Association of Ontario (RNAO/RPNAO)
• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
• Effective skills in critical thinking and problem solving
• Flexibility in hours worked in order to accommodate operational needs
• Knowledge of applicable community resources available for clients and families
• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
• Excellent computer skills including experience in Word and Excel
• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS) this is a replacement position

Time Type Full time

Compensation Details Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail]. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.