Care Scheduler & Client Experience Pro

Socket.dev; Sarnia; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Competitive salary

Job summary

Bayshore HealthCare is seeking a Client Scheduling Coordinator to connect patients, families, and healthcare providers. This role focuses on timely scheduling, accurate data entry, and coordinating licensed and unlicensed staff to meet client needs.

The ideal candidate has strong customer service experience in healthcare, good English communication, and a collaborative approach to ensure quality care delivery. Training and ongoing education are provided.

Qualifications

• Minimum two years related customer service experience, preferably in healthcare.
• Proven customer service skills in healthcare or other high-paced environment.
• Strong ability to communicate effectively, both written and oral, in English.
• Ability to handle issues and problem solve with tact and diplomacy.

Responsibilities

• Handle and document prospective client inquiries regarding requests for care and service.
• Assess client service needs and schedule staff to match client requirements and staff qualifications.
• Notify clients and field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate scheduling documentation.
• Participate in client satisfaction initiatives and quality improvement activities.

Skills

Customer service

Scheduling

Communication

EMR Procura

Data entry

Education

Secondary School Diploma

Certificate in Medical Terminology or Office Administration (preferred)

Tools

Windows/Microsoft Office

EMR software

Job description

Bayshore HealthCare is seeking a Client Scheduling Coordinator to connect patients, families, and healthcare providers. This role focuses on timely scheduling, accurate data entry, and coordinating licensed and unlicensed staff to meet client needs.

The ideal candidate has strong customer service experience in healthcare, good English communication, and a collaborative approach to ensure quality care delivery. Training and ongoing education are provided.