Care Manager, PSS - Waterloo

CBI Home Health; Southwestern Ontario; Hybrid; CAD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Benefits and rewards package

Employee and Family Assistance Program

Career growth and leadership"

Collaborative culture

Job summary

CBI Home Health in Canada is seeking a Care Manager for the London and Waterloo regions to lead an interdisciplinary team and drive clinical and operational excellence.

You will recruit, onboard, and mentor staff, conduct performance reviews, and align care programs with quality metrics and utilization targets. You’ll oversee data input, generate reports, and collaborate with leaders to improve service delivery and financial performance.

Qualifications

• Licensed health professional registered in good standing with the respective College (Ontario)
• MBA or advanced degree considered an asset
• 5+ years of experience in clinical care, home health and/or care management
• 3–5 years of management or supervisory experience
• Valid Ontario driver’s license, vehicle and insurance
• Advanced Microsoft Office skills (Excel, PowerPoint) for data analysis and presentations
• Excellent verbal and written communication, organizational, presentation and time-management skills
• Strong clinical knowledge and commitment to patient-centered care
• Proven experience with care coordination, team leadership and program evaluation
• Demonstrated ability to work collaboratively with interdisciplinary teams and external partners

Responsibilities

• Provide ongoing mentorship, coaching, and upskilling to support team development and performance.
• Conduct regular performance reviews and implement action plans to address gaps in performance or knowledge.
• Facilitate team meetings, ensuring clear communication and alignment with organizational goals.
• Ensure Transition Leads, Supervisors, and Operations team members meet program standards and clinical guidelines.
• Ensure all team members input data accurately into program systems.
• Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization.
• Prepare and present reports and data insights to internal and external stakeholders.
• Collaborate with operational leaders to develop data-driven action plans to improve program performance and KPIs.
• Monitor program utilization, billing, and invoicing to ensure financial performance.
• Oversee recruitment, hiring, and onboarding of interdisciplinary team members.
• Collaborate with leadership to address trends in service demand and workforce planning.
• Identify areas for quality improvement and implement changes in processes and workflows.
• Lead quality improvement initiatives using data insights to drive innovation in care delivery.
• Engage with stakeholders to ensure effective communication and collaboration.
• Serve as clinical liaison for program evaluation activities, ensuring contractual and regulatory alignment.
• Participate in discussions on program innovation and new opportunities for growth.

Skills

Leadership

Clinical care

Data analysis

Program evaluation

Team management

Mentoring

Recruitment

Education

MBA or advanced degree

Tools

Microsoft Excel

PowerPoint

Job description

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters

CBI Home Health is looking to hire a Care Manager for London and Waterloo regions.

As the Care Manager for CBI Home Health you’ll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors. You will actively recruit, onboard, and mentor top talent, ensuring everyone thrives in their role and contributes to the program’s transformative impact.

Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You’ll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practice and innovation.

Vacancy Disclosure

This job posting is for an existing vacancy.

Why CBI Home Health?

CBI Home Health is more than a workplace – it’s a community. We foster a supportive, inclusive environment where your ideas are valued, your growth is encouraged, and your well-being matters. Here, you’ll work alongside passionate professionals who are committed to making a difference for clients and for each other.

Our Total Rewards Offerings Include

• Competitive salary: $73,100 to $85,000 per year (The salary offered will depend on several factors such as relevant skills, qualifications, and experience)
• Hybrid working environment, which allow work-life balance and focus on quality of life
• Comprehensive benefits and rewards package, including group health, dental and vision benefits, 100% employer paid
• Employee and Family Assistance Program
• Career growth and leadership development opportunities
• Collaborative, purpose-driven culture

What You Will Do

• Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance.
• Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge.
• Facilitate team meetings, ensuring clear communication and alignment with organizational goals.
• Ensure Transition Leads, Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines.
• Ensure all team members are consistently and accurately inputting data into program systems.
• Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization.
• Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making.
• Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs).
• Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets.
• Oversee the recruitment, hiring, and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles.
• Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency.
• Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness.
• Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models.
• Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration.
• Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements.
• Participate in discussions related to program innovation, service delivery models, and new opportunities for growth.

What You Will Need To Be Successful

• Regulated Health Professional registered and in good standing with the respective College
• Postgraduate education such as an MBA or advanced university/executive training considered an asset
• 5+ years of experience in clinical care, home health and/or care management
• 3 to 5 years of management or supervisory experience
• A valid Ontario driver’s license, vehicle and vehicle insurance
• Advanced Microsoft Office skills (Excel, Powerpoint) for data analysis and presentations
• Excellent verbal and written communication, organizational, presentation and time-management skills
• Strong clinical knowledge and commitment to best practices in patient-centered care
• Proven experience with care coordination, team leadership and program evaluation
• Demonstrated ability to work collaboratively with interdisciplinary teams and external partners
• Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome-driven programs.
• Effective leadership, coaching, and team management abilities.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Attention to detail with a focus on quality improvement and patient outcomes.
• Ability to build positive relationships and foster a collaborative team environment.
• Combine a demonstrated patient-centered focus with a commitment to providing quality care

Recruitment Technology Disclosure

We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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