Care Manager

Kindred Home Care; New Brunswick; On-site; CAD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Care Manager to lead growth and improve care quality. This leadership role involves building strong relationships with referral partners and local stakeholders, managing client assessments, and fostering a positive team culture. If you are driven by ambitious goals and thrive in a fast-paced environment, this is the perfect opportunity for you. Join a passionate team committed to making a significant impact in the community and embrace the challenges that come with growth. Your leadership could help shape the future of care services across multiple provinces.

Qualifications

• 3+ years of leadership experience in operations.
• Proven success in market expansion and customer success.

Responsibilities

• Cultivate relationships with referral partners and stakeholders.
• Manage client assessments to support care quality.
• Promote client satisfaction and uphold service excellence.

Skills

Leadership

Relationship Building

Operational Scaling

Bilingual (French and English)

Analytical Skills

Job description

Dynamic Leader Wanted: Care Manager to Drive Growth

Join our dynamic team at Kindred Home Care, a rapidly expanding company that has grown from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023, with a workforce of nearly 1,000 passionate employees.

Our spirited team is driven by the challenge of tackling major new opportunities. Our goal is ambitious: by 2030, we aim to provide 3,600,000 hours of care annually across multiple provinces.

The Care Manager role is a leadership position responsible for building strong relationships with referral partners and local stakeholders to promote growth. This role focuses on expanding our market presence, improving care quality, and engaging with local teams. The ideal candidate will have a proven track record in relationship building and operational scaling, with a focus on increasing our reach and impact.

If you thrive in a fast-paced environment and are motivated by ambitious goals, we invite you to apply and join us on this exciting journey.

Responsibilities:

• Cultivate and maintain strong relationships with referral partners and local stakeholders
• Manage client assessments and re-assessments to support care quality and growth
• Monitor incidents and significant changes to ensure service continuity and quality
• Promote client satisfaction and uphold service excellence
• Represent Kindred at regional events and community initiatives
• Foster a positive, inclusive team culture among staff and caregivers
• Coordinate with centralized teams to ensure caregiver availability aligns with growth strategies
• Support a responsive, solutions-oriented "we say yes" culture

Qualifications:

• At least 3 years of experience leading operations in a growing organization
• Leadership experience managing teams for 3+ years
• Proven success in driving growth through market expansion and customer success initiatives
• Ability to analyze complex situations, make sound decisions, and develop creative solutions
• Experience guiding teams through periods of growth or transition
• Proactive and action-oriented mindset
• Bilingual proficiency in French and English is required
• Must reside in New Brunswick

We are committed to diversity, equity, and inclusion. We value the diversity of our employees and clients and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or marital status.

If you are looking for an environment that fosters growth and embraces challenges as opportunities, we encourage you to apply. Join a culture of authentic, joyful, and engaged individuals. We look forward to hearing from you!

Thank you for your interest in joining our team!