Care Management Educator Lead

adventhealth; Calgary; On-site; CAD 85,000 - 159,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Florida seeks an Education Specialist for Care Management. You will develop and deliver educational materials and training programs for the Care Management team, and mentor staff to improve workflow and service quality.

You will collaborate with leadership to identify gaps, create campus-specific educational plans, and conduct New Hire training. The role supports performance improvement initiatives, ensures regulatory compliance, and helps update policies and SOPs.

Qualifications

• RN or LCSW required with healthcare experience.
• 3+ years in a care management or education role.
• Experience with documentation, compliance, and training.
• Strong communication and presentation abilities.

Responsibilities

• Develops and delivers educational materials and training programs for Care Management.
• Collaborates with Care Management leadership to identify educational gaps and create campus-specific educational plans.
• Conducts New Hire Care Management training to ensure new staff receive necessary education and tools.
• Mentors and trains care management team members to improve workflow and service quality.
• Supports performance improvement activities through problem identification, data gathering, change implementation, and evaluation of outcomes.
• Participates in Process Improvement Initiatives and ensures practice changes are implemented.
• Audits care management compliance with regulatory regulations and documentation standards.
• Reviews and revises Care Management Policies, SOPs, and Job Descriptions as needed.
• Identifies community resources and coordinates education opportunities for Care Management staff.

Skills

Leadership in education

Performance improvement

Critical thinking

Gap analysis in patient care

Presentation skills

Oral and written communication

Computer skills

Microsoft Office proficiency

CMS familiarity

Education

Master's in Nursing or related field

Bachelor's in Nursing

Tools

Cerner NaviHealth

Suncare

Qlikview

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

701 E Altamonte Dr

City:

Altamonte Springs

State:

Florida

Postal Code:

32701

Job Description:

Other duties as assigned. Develops and delivers educational materials and training programs for Care Management. Collaborates with Care Management leadership to identify educational gaps and create campus-specific educational plans. Conducts New Hire Care Management training to ensure new care managers receive necessary education and tools. Mentors and trains care management team members to enhance workflow processes and service quality. Supports performance improvement activities through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes. Participates in Process Improvement Initiatives and ensures practice changes are implemented. Audits care management compliance with regulatory regulations and documentation standards. Reviews and revises Care Management Policies, SOPs, and Job Descriptions as needed. Identifies community resources and coordinates education opportunities for Care Management staff.

Knowledge, Skills, and Abilities:

• Ability to lead in the delivery of Care Management education [Required]
• Ability to lead performance improvement and strategic initiatives [Required]
• Ability to think critically in relation to the operations and delivery of patient care [Required]
• Ability to identify gaps in Care Management process and develop appropriate education plans [Required]
• Excellent social or clinical practice knowledge and can apply the knowledge to development and delivery of Care Management education [Required]
• Acts as a role model for professionalism for the Care Management system [Required]
• Excellent ability in making presentations to management, staff, and business partners [Required]
• Comfortable in a complex and changing healthcare environment [Required]
• Medical record investigative review knowledge [Required]
• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff [Required]
• Effective computer skills, particularly Microsoft Office Outlook, Word, Excel [Required]
• Familiarity with Center for Medicare and Medicaid Services Programs [Preferred]
• Knowledge of Cerner NaviHealth; Suncare; Qlikview [Preferred]
• Ability to read, interpret, and strategize future projects [Preferred]

Education:

• Master's [Required]
• Bachelor's of Nursing [Required]
• Master's [Preferred]

Field of Study:

• in Social Work
• in Nursing Education or health care related field

Work Experience:

• 3+ functional healthcare setting [Required]
• In Case Management, Utilization Management, Transitional Care [Required]
• In education in a healthcare or Care Management setting [Preferred]
• With Microsoft Office, including Excel, PowerPoint, and Word [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Registered Nurse (RN) [Required] OR
• Clinical Social Worker License (LCSW) [Required]
• Accredited Case Manager (ACM) [Preferred]
• Certified Case Manager (CCM) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$60,257.60 - $112,070.40

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.