Care Coordinator - Evenings

Lifemark Health Group; Calgary; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Multi-disciplinary team

Supportive admin team

Positive work environment

Growth opportunities

National brand

Job summary

Lifemark Physiotherapy Castleridge in Calgary, AB is seeking a Care Coordinator to welcome patients, collect information on visits, schedule appointments and support billing. You will coordinate intake on the first visit and throughout treatment, ensure accurate records, and assist the Care Coordinator Manager and Clinic Director.

Join a national healthcare group known for its comprehensive services and supportive teams; this role offers evening shifts, a collaborative environment, and

Qualifications

• High School Diploma or equivalent.
• Strong organizational and multitasking skills in a busy clinic.
• Experience in a physiotherapy or private health care setting is an asset.
• Excellent verbal and written communication and interpersonal skills.
• Computer savvy with data entry skills.

Responsibilities

• Answer calls, greet patients and visitors, provide excellent customer service.
• Coordinate detailed intake of information on first visits and during treatment.
• Assist patients with clinic paperwork to avoid errors.
• Schedule patient appointments and maintain medical records.
• Collect payment and manage insurance claims to third party funders.
• Complete data entry and billing for third party funders.
• Coordinate courier packages and manage email/mail/faxes.

Skills

Communication skills

Organizational skills

Data entry

Customer service

MS Office

Education

High School Diploma

Medical Office Admin education (asset)

Tools

Electronic Medical Records

Job description

Care Coordinator – Lifemark Physiotherapy Castleridge

Location: 4818 Westwinds Dr NE, Calgary, AB

Status: Full Time Permanent

Anticipated Schedule:

Monday From: 3 pm to 9 pm

Tuesday From: 3 pm to 9 pm

Wednesday From: 3 pm to 9 pm

Thursday From: 3 pm to 9 pm

Friday From: 3 pm to 8 pm

Saturday From: 9 am to 2 pm

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Castleridge, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset
• Previous experience in a physiotherapy or multidisciplinary health clinic considered a strong asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca