Care Coordination Assistant

lhinjobs-en; Toronto; On-site; CAD 46,000 - 55,000; Full time

Job summary

Ontario Health atHome in Toronto is seeking a Team Assistant to provide administrative support to the assigned team, ensuring prompt, patient-centered service and smooth daily operations in a busy health environment.

You will handle referrals, manage confidential records, data-entry, and respond to callers, while collaborating with a multidisciplinary team to support connected care and work-life balance.

Qualifications

• A college diploma in the health or social services, or business/office administration
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

Responsibilities

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

Skills

Keyboarding

Data-entry

MS Word

Excel

Organizational skills

Interpersonal skills

Multi-tasking

Communication

Team player

Flexibility

Education

College diploma in health or social services or business/office administration

Tools

Database software

MS Word

Excel

Job description

Ontario Health atHome in Toronto is seeking a Team Assistant to provide administrative support to the assigned team, ensuring prompt, patient-centered service and smooth daily operations in a busy health environment.

You will handle referrals, manage confidential records, data-entry, and respond to callers, while collaborating with a multidisciplinary team to support connected care and work-life balance.