Cannabis Retail Store Leader — Drive Sales & Team Growth

Canna Cabana Inc.; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited bonus earning potential

Job summary

High Tide Inc. operates Canada’s leading cannabis retail chain and is seeking a Retail Store Manager for the Edmonton location.

You will oversee daily store operations, lead staff, ensure regulatory compliance, manage inventory, and drive sales to meet targets. The role requires extensive supervisory experience in retail, a strong focus on customer service, and the ability to adapt to a fast-paced cannabis retail environment.

Qualifications

• Must have valid SellSafe Certification.
• Completion of high school and College/CEGEP/vocational or technical training.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• Minimum 3+ years of work experience in Managerial role in full capacity.
• A valid First Aid certification is considered an asset
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location
• Professional, responsive, and positive work attitude is essential. Meticulous records maintenance skills

Responsibilities

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume based discounts.
• Provide management with required sales, staff and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

Skills

SellSafe Certification

First Aid Certification

Customer Service Excellence

Staff Training & Motivation

Staff Performance Monitoring

Time Management

Negotiation & People Management

Communication Skills

Cash Handling & Banking

Microsoft Office

Education

High School Diploma

College/CEGEP/vocational or technical training

Tools

Microsoft Office

Job description

High Tide Inc. operates Canada’s leading cannabis retail chain and is seeking a Retail Store Manager for the Edmonton location.

You will oversee daily store operations, lead staff, ensure regulatory compliance, manage inventory, and drive sales to meet targets. The role requires extensive supervisory experience in retail, a strong focus on customer service, and the ability to adapt to a fast-paced cannabis retail environment.