Cannabis Industry Client Support Specialist

Emerald Lane Recruitment; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Medical & dental benefits

4 days/week onsite

2 weeks vacation

Job summary

Emerald Lane Recruitment in Toronto is seeking a Customer Support Specialist for a full-time, on-site role. The ideal candidate combines integrity with exceptional client service, strong communication, and attention to detail in a fast-paced environment.

Qualifications include a science-related degree, English fluency with French as a strong asset, and experience in regulated industries and client support. Tasks cover client inquiries, onboarding, and collaboration with internal experts.

Qualifications

• Bachelor’s degree or diploma in a science-related field or equivalent professional experience.
• Fluent in English (spoken and written); French is a strong asset.
• Experience in a regulated industry and quality assurance or client support.
• Knowledge of regulatory requirements and cannabis regulations is an asset.

Responsibilities

• Assist partners and clients via phone, email, and in-person with questions and updates.
• Coordinate client needs with internal subject matter experts.
• Provide tailored support following service procedures and standards.
• Support onboarding by completing vendor and partner forms promptly.
• Provide pricing, service lists, or required documentation as needed.
• Maintain customer records in internal systems and support events.

Skills

English fluency

French language (asset)

Regulated industry experience

Regulatory knowledge

Sales / customer service

Adaptability to regulations

Partner management & empathy

MS Office

Time management

Multitasking

Prioritization

Education

Bachelor's degree or diploma in a science-related field

Tools

Microsoft Office

Job description

Emerald Lane Recruitment in Toronto is seeking a Customer Support Specialist for a full-time, on-site role. The ideal candidate combines integrity with exceptional client service, strong communication, and attention to detail in a fast-paced environment.

Qualifications include a science-related degree, English fluency with French as a strong asset, and experience in regulated industries and client support. Tasks cover client inquiries, onboarding, and collaboration with internal experts.