(Canada) Project Manager - Northeast

PointClickCare; Canada; Remote; CAD 87,000 - 94,000; Full time

Job summary

A leading company in healthcare technology is seeking a Project Manager to lead EHR implementation projects. The role involves managing client relationships, project planning, and ensuring successful project outcomes. Ideal candidates will possess strong leadership and communication skills, along with experience in project management within a Professional Services environment.

Benefits

Bonus or commission

Equity

Benefits

Qualifications

• Experience in project management at a skilled level.
• Experience with healthcare systems (EHR, EMR, Pharmacy) preferred.

Responsibilities

• Lead multiple customer-facing EHR implementation projects.
• Manage project budget, team resources, and communications.
• Ensure successful migration of customers to the solution.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Education

PMP designation

Job description

Reporting to the Manager of Professional Services,

You will act as the primary client liaison to lead multiple customer-facing EHR implementation projects simultaneously. You should have experience managing customer implementations in a Professional Services environment and a proven track record of successfully achieving project objectives.

Key Responsibilities:

1. Thoroughly understand the customer’s business and technical needs.
2. Act as the primary interface to client business units during all phases of the project.
3. Conduct project kick-off meetings with customers and delivery resources.
4. Identify scope, create project plans, manage, monitor, and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
5. Ensure successful migration of customers to the PointClickCare solution, with an effective transition to support upon project close.
6. Monitor and report on project progress, problems, and recommended solutions to the customer.
7. Identify and resolve risks and issues promptly. Escalate concerns to the project team and senior management when appropriate.
8. Report on deployments, schedules, budgets, and revenue using internal methods.
9. Foster the growth of the team’s project management capabilities, enhancing knowledge and experience within the PMO.
10. Manage several competing priorities effectively.
11. Contribute to the overall goals and objectives of the Project Management Office.
12. Create project plans, identify scope, goals, deliverables, timelines, and required resources.
13. Manage the day-to-day operational aspects of projects, define tasks, and allocate resources.
14. Support customers in migrating from current to future states in the most optimal way.
15. Update and track project timelines and deliverables.
16. Provide direction and support to the implementation team and review team deliverables.
17. Manage project issues and dependencies.

Required Experience:

• Experience in project management at a skilled level.
• Previous PointClickCare knowledge is an asset but not required; experience with healthcare systems (EHR, EMR, Pharmacy) is preferred.
• PMP designation is an asset.
• Great attitude and work ethic.
• Strong leadership and relationship-building skills, with the ability to negotiate and influence to drive successful project outcomes.
• Excellent interpersonal and communication skills for interacting with team members, internal, and external customers.
• Attention to detail and a passion for achieving quality outcomes.
• Self-starter with the ability to take on new challenges.
• Quick learner with strong analytical and problem-solving skills.
• Ability to self-manage and monitor key performance indicators.

Salary range: $87,000 - $94,000 per year, plus bonus or commission, equity, and benefits. Compensation depends on skills, experience, and location.