Canada Hub Delivery Program Manager: Onboarding & Scale

Amazon

Toronto

On-site

CAD 70,000 - 116,000

Full time

4 days ago

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Job summary

Amazon's Canada Hub Delivery team is expanding its partner network. We are hiring a collaborative Program Manager to own end-to-end onboarding and vetting for Hub Delivery partners, working with the Business Development Manager to ensure launch readiness and scalable processes.

You will reduce onboarding cycle times, coordinate partner rescue coverage for delivery gaps, and drive data-driven improvements using Salesforce and analytics, contributing to reliable delivery for customers and

Qualifications

3+ years of program or project management experience.
3+ years cross-functional work with tech and non-tech teams.
3+ years of data-driven process improvement initiatives.
Bachelor's degree; advanced Excel and SQL skills.

Responsibilities

Manage onboarding lifecycle for new Hub Delivery partners—reviewing documentation, vetting, and ensuring launch readiness.
Coordinate partner rescue efforts to secure coverage and minimize customer impact.
Align onboarding priorities with Business Development Manager, stakeholders, and regional leaders; report progress to senior leadership.
Leverage Salesforce and data analytics to monitor onboarding metrics, identify bottlenecks, and propose improvements.
Identify risks across the onboarding pipeline, resolve ambiguities, and guide projects from ideation through deployment.
Set program objectives and develop reporting for milestones, performance, and resource allocation.