Canada CFS Operation Leader

Lenovo; Markham; On-site; CAD 110,000 - 150,000; Full time

Job summary

Lenovo, a global technology company, seeks a Canada GICS CFS Operation Leader to steer the Canada 2nd Stage Configuration Services operation. You will strengthen governance, enable growth, and manage costs while coordinating across supply chain, IT, and sales teams to deliver reliable service.

You will lead site execution, drive continuous improvement, and ensure readiness for expanded lifecycle services, shaping a scalable operations framework for Canada.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in operations management within services delivery, supply chain, fulfillment, or configuration.
• Ability to drive cross-functional execution and establish clear governance and cadence.
• Proven capability to implement process controls that reduce errors and improve delivery quality.

Responsibilities

• Canada CFS site execution leadership.
• Lead continuous improvement of Canada CFS, including capacity planning and throughput management.
• Design and implement business and system process controls to reduce errors and improve delivery reliability.
• Drive governance for risk/issue management, escalations, and KPI visibility.
• Ensure readiness to expand Canada’s lifecycle services scope (kitting, configuration, repair coordination, asset management, data erasure).
• Maintain strong inventory management for customer-owned inventory (including returns).
• Define handovers clearly.

Skills

Operations management

Cross-functional execution

Governance

Process improvement

Education

Bachelor's degree

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Summary

Lenovo is seeking a Canada GICS CFS Operation Leader to lead the Canada 2nd Stage Configuration Services Operation. The leader in this role will strengthen operational governance, enable growth, and manage overall costs.

Key Responsibilities

• Canada CFS site execution leadership
• Lead continuous improvement of Canada CFS, including capacity planning and throughput management using known site constraints
• Design and implement business + system process controls to reduce human-error-driven misses and improve delivery reliability.
• Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and strong seller confidence.
• Ensure operational readiness to continue to expand Canada’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal certified data erasure).
• Ensure strong inventory management for customer owned inventory (including returns)
• Clearly define handovers

New CFS Projects

• Validate project intake governance for North America CFS/ITC work: validate request details, ensure clear requirements and order flow into CFS, and coordinate across ITC/SMO/logistics as needed.
• Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting.

Warehousing

• Stock Intake from, and Handover to Warehouse team
• Global alignment:
• Work with worldwide GICS/ CFS counterparts to maintain global process alignment

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.
• Demonstrated experience in operations management in a services delivery / supply chain / fulfillment / configuration environment.
• Strong ability to drive cross-functional execution (Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence.
• Proven capability to implement process controls that reduce errors and improve delivery quality.

Preferred Qualifications

• Working knowledge of CFS service capabilities relevant in Japan (e.g., Autopilot / VPN-based staging, BIOS customization, labeling/asset management, lifecycle returns certified data wipe).
• Proven experience driving data-driven transformation.

About You

You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and front-line operators alike, and you are comfortable taking ownership in ambiguous environments to stabilize operations and accelerate growth.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.