(CAN) Stocking 2 Team Lead

Walmart Canada; Quebec; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Disability accommodation

Job summary

Walmart Canada is seeking an associate to help lead the backroom and unloading department, respond to inquiries, and train associates to deliver strong customer service. The role includes planning department activities based on workload and assisting on the sales floor as needed.

The position emphasizes maintaining secure high-ticket merchandise, completing daily audits, and supporting management with scheduling, coaching, and performance conversations. Minimum pay starts at CAD 21.85 per hour.

Qualifications

• Experience in providing excellent customer service.
• Ability to assist in coordinating tasks and training.
• Knowledge of safety and loss prevention policies.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product selection.
• Assist in directing and coordinating tasks per priorities from supervisors.
• Support merchandising and backroom organization and ensure security of high value items.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Support store operations and assist with recruiting and onboarding of associates.

Skills

Customer service

Merchandising

Team coordination

Safety compliance

Job description

Position Summary

Assists in the leadership of the backroom and unloading department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
• Assesses the overall presentation of backroom and appearance, noting deficiencies for corrective action and executing merchandising display changes or stocking where required.
• Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Ensuring all high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

3820 DE LA COTE VERTU BLVD, VILLE SAINT LAURENT, QC H4R 1P8, Canada

Important Note

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