(CAN) Self Checkout Attendant (LC)

Walmart; St. Catharines; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Self-Checkout Attendant to enhance customer experiences in self-service areas. In this engaging role, you will assist customers with transactions, educate them on self-service options, and maintain a clean and orderly environment. This position is perfect for those who enjoy interacting with customers and ensuring their shopping experience is seamless and enjoyable. Join a dynamic team dedicated to providing exceptional service and fostering customer loyalty in a fast-paced retail environment.

Qualifications

• Must be 18 years or older and complete required training.
• Ability to assist customers effectively in self-service areas.

Responsibilities

• Assist customers with self-service transactions and ensure a positive experience.
• Educate customers on using self-service options effectively.
• Maintain cleanliness and order in the self-service area.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Position Summary: A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart. This associate is over the age of 18 and has successfully completed required training to handle alcohol products.

What you'll do:

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educating customers on the correct and efficient use of self-service options, when applicable.
3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrating knowledge about responding to EAS alarms and filling out the 'Failure to Deactivate' Log.
7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications:

Age – 18 or older.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 420 Vansickle Rd, St. Catharines, ON L2S 0C7, Canada.