(CAN) Self Checkout Attendant

Walmart Canada Corp; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a dedicated Self-Checkout Attendant to enhance the customer experience in its self-service areas. This role focuses on providing excellent service, assisting customers with transactions, and ensuring a clean and welcoming environment. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction.

Qualifications

• Experience in retail or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate self-checkout systems.

Responsibilities

• Assist customers with self-checkout transactions.
• Maintain a clean self-service area.
• Educate customers on using self-service options.

Skills

Customer Service

Problem Solving

Communication

Job description

Position Summary...

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What you'll do...

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.

2. Educating customers on the correct and efficient use of self-service options, when applicable.

3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.

4. Observing the activities of a customer to determine when and if assistance is needed.

5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.

6. Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.

7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.

8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1980 Ogilvie Rd, Gloucester, ON K1J 9L3, Canada

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