(CAN) Leader d'équipe, produits frais

Walmart; Montreal; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in LaSalle, QC is seeking a Customer Service Leader to assist Fresh department operations, train associates, and maintain high service standards while completing tasks.

You will coordinate daily activities, lead team huddles, monitor schedules, assist in hiring, and uphold safety and merchandising standards in-store. This role is based on site at 6797 Blvd Newman, LaSalle, QC.

Qualifications

• Age – 16 or older
• Delivers excellent customer service and supports department operations
• Leads team communications and scheduling
• Supports training and development of associates
• Ensures safety and compliance in the department

Responsibilities

• Providing excellent Customer Service by greeting customers, assisting with product promotion, locating merchandise, helping with purchase decisions, resolving issues.
• Directing and coordinating task completion per priorities from Fresh Coach and Store Management; delegate and follow up on daily tasks.
• Assessing department presentation and merchandising; executing display changes as needed.
• Leading daily Team Huddles, communicating updates, setting goals, and tracking productivity.
• Reviewing schedules with People Lead; assigning associates to coverage and availability tasks.
• Conducting area tours with Coach to identify training opportunities and develop associates through teaching.
• Contributing to a safe, clean work environment by following company policies; ensuring displays are secure.
• Completing GTA/Workday tasks and supporting management.
• Partnering to facilitate performance conversations and assisting with recruiting and hiring.

Job description

Position Summary…

Assists in the leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


2. Assists in providing direction and the co‑ordination of task completion as per communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow‑up on completion of daily Customer Availability process tasks.


3. Assesses the overall presentation of Fresh Departments and appearance, noting deficiencies for corrective action and executes merchandising display changes where required.


4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.


5. Review completed schedules with People Lead.
   6. Assign Associates to support coverage and availability tasks in all areas of the store.


6. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
   8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
   9. Complete GTA/Workday tasks and supports Management.


7. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location…

6797 BLVD NEWMAN, LASALLE, QC H8N 3E4, Canada

Important Note:

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