(CAN) Leader d’équipe, marchandise générale

Walmart; Saint-Constant; Sur place; CAD 25 000 - 35 000; Plein temps

Résumé du poste

Walmart Canada in Saint-Constant, QC, is seeking a Customer Service Lead to assist in General Merchandise leadership, respond to inquiries, and develop associates through teaching and training. You will ensure a high level of customer service while overseeing task completion and daily operations.

The role plans department activities, coordinates merchandising displays, leads the daily team huddle, assigns coverage, and supports recruitment and onboarding. Minimum pay starts at CAD 21.85 per hour.

Qualifications

• Age – 16 or older

Responsabilités

• Provide excellent Customer Service by greeting customers, promoting products, and resolving issues.
• Coordinate tasks and delegate work per priorities from coaches and store management.
• Assess department presentation and implement merchandising changes as needed.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Review schedules and assign associates to coverage and availability tasks.
• Identify training opportunities during area walkthroughs and develop associates.
• Maintain a safe, clean work environment by following policy and completing safety logs.

Description du poste

Position Summary…

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
   5. Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
5. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
   8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
6. Complete GTA/Workday tasks and supports Management.
7. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

500 VOIE DE LA DESSERTE DE LA ROUTE 132, SAINT-CONSTANT, QC J5A 2S5, Canada

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