CAN HRFS Operations Services Manage

Alight Solutions; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Tax Filing Delivery Manager to oversee tax filing processes for Canadian clients. In this pivotal role, you will ensure client satisfaction, manage escalations, and drive process improvements within a dynamic team. With a focus on developing colleagues and enhancing client interactions, this position offers the opportunity to make a significant impact in a growing organization. If you are passionate about tax compliance and client service, this role is an exciting opportunity to leverage your expertise in a supportive and innovative environment.

Benefits

Health Coverage Options

Wellbeing Programs

Retirement Plans

Vacation and Sick Leave

Continuing Education and Training

Qualifications

• 5+ years in Canadian payroll tax filing; strong communication skills required.
• Experience in client management and people management is essential.

Responsibilities

• Oversee tax filing delivery for Canadian clients and ensure satisfaction.
• Monitor tasks for process improvement and manage client escalations.

Skills

Verbal Communication

Written Communication

Client Management

Problem Solving

Tax Knowledge

Education

High School Diploma

Tools

Payroll Tax Filing Software

Job description

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Canadian Tax Filing Delivery Manager

Job Description

Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible for developing colleagues in both tax filing knowledge and client facing delivery.

As Tax Filing Delivery Manager duties include, but are not limited to, the following:

1. Responsible for overall client delivery and satisfaction in Tax Filing, specific to Canadian Clients
2. Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.
3. Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements.
4. Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
5. Identify and lead process improvement efforts in tax filing processes.
6. Work with other Strada domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting Strada delivery.
7. Respond to client communications and escalate when needed; Communicate complex issues to clients as needed
8. Ensure timely, accurate responses are provided to clients and/or other Strada teams.
9. Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views).
10. Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.
11. Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.
12. Resolves/Pushes open items to resolution to align with Tax Filing point of view.
13. Educates & coaches associates and clients and provides subject matter expertise related to tax filing
14. Liaison with Client and Payroll Client teams for items related to tax filing.
15. Educate clients and provide subject matter expertise for payroll tax filing
16. Mentor and coach colleagues, managing performance and accountability.
17. Coordinate and/or provide needed training for new colleagues or processes
18. Coordinate and actively support SOP development, training, communication to team and maintain updates
19. Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery
20. Approve checklists – work checklist queue
21. Coordinate testing for updated interfaces as required
22. Variance analysis control point when issue needs escalation or analysis
23. Review bank setup to make sure all payments are being processed, where applicable.
24. Monitor and communicate “Applied for” statuses for any agency registration issues
25. Communicate penalty and interest report to clients
26. Support testing and implementation of new clients as needed
27. Ability to problem solve and using tax knowledge and experience

Education and Experience

1. High School Diploma required; related work experience required.
2. Minimum of 5 years’ experience in Canadian payroll tax filing related field required
3. Advanced understanding of payroll and tax and/or related subject matter required.
4. Advanced understanding of regulatory and legislative guidelines required.
5. Demonstrated strong verbal & written communication skills required
6. 2+ years client interaction and management required
7. 3+ years people management experience required
8. Strong computer skills with current technical knowledge required
9. 2+ years Payroll Tax Filing Software experience required:
10. Master Tax experience preferred

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.