CAN HRFS Operations Services Manage

Alight Solutions; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in payroll and human capital management is seeking a Canadian Tax Filing Delivery Manager. This role involves overseeing tax filing operations, ensuring client satisfaction, and leading process improvements. The ideal candidate will have extensive experience in payroll tax filing and client management, with a strong focus on problem-solving and communication skills.

Benefits

Health Coverage

Wellbeing Programs

Retirement Plans

Continuing Education

Qualifications

• At least 5 years of experience in Canadian payroll tax filing.
• Minimum of 2 years of client interaction and management experience.
• At least 3 years of people management experience.

Responsibilities

• Ensure overall client satisfaction in Canadian tax filing services.
• Support and resolve client escalations promptly.
• Lead process improvement initiatives in tax filing.

Skills

Client Interaction

Problem Solving

Communication

Tax Knowledge

Education

High School Diploma

Tools

Payroll Tax Filing Software

Job description

Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of over 8,000 experts and more than 30 years of experience, Strada combines leading-edge technology with human ingenuity to help businesses design and deliver at scale. Supporting over 1,400 customers across 33 countries, Strada partners with clients at every stage to drive their vision forward.

We are driven to connect passion with purpose. Our team's expertise in human insights and cloud technology enables companies and employees worldwide to make confident decisions for life.

Offering a comprehensive total rewards package, ongoing education and training, and significant growth potential within a global organization, Strada is an ideal place to pursue your passion.

Learn more about us at stradaglobal.com.

Canadian Tax Filing Delivery Manager

Job Description

The role involves overseeing and managing the daily administration of tax filing delivery for assigned legal entities, including the distribution of tax remittances according to jurisdiction guidelines. The manager will handle client delivery across Tax Filing Shared Services, manage client accounts to prevent escalations, and develop colleagues in tax filing knowledge and client-facing delivery.

Responsibilities include but are not limited to:

1. Ensuring overall client satisfaction in Canadian tax filing services.
2. Supporting and resolving client escalations promptly and accurately.
3. Monitoring and auditing tasks to identify trends and process improvements.
4. Developing and communicating root cause analyses and supporting downstream improvements.
5. Leading process improvement initiatives in tax filing.
6. Collaborating with other domains to ensure deliverables and process enhancements.
7. Communicating with clients about complex issues and providing timely responses.
8. Representing TFSS in client meetings and providing updates and education on tax filing processes.
9. Researching compliance and regulatory issues and facilitating escalations.
10. Analyzing metrics to drive improvements and close process gaps.
11. Educating and coaching team members and clients on tax filing topics.
12. Liaising with client and payroll teams regarding tax filing matters.
13. Mentoring colleagues and managing performance.
14. Providing training for new staff and processes.
15. Supporting SOP development, communication, and updates.
16. Overseeing delivery operations, including suppliers, to ensure accuracy and timeliness.
17. Testing interfaces and analyzing variances for escalation.
18. Reviewing bank setups and monitoring agency registration statuses.
19. Communicating penalty and interest reports to clients.
20. Supporting testing and onboarding of new clients.
21. Applying tax knowledge and problem-solving skills.

Education and Experience

• High School Diploma required; relevant work experience essential.
• At least 5 years of experience in Canadian payroll tax filing or related fields.
• Advanced understanding of payroll, tax, and regulatory guidelines.
• Minimum of 2 years of client interaction and management experience.
• At least 3 years of people management experience.
• Strong computer skills with current technical knowledge.
• Over 2 years of experience with Payroll Tax Filing Software.

We offer programs and plans for a healthy mind, body, wallet, and life, including health coverage, wellbeing programs, retirement plans, leave options, continuing education, and voluntary benefits.

Applying indicates understanding that employment will be contingent upon successful background checks, which may include SSN/SIN validation, education and employment verification, criminal background checks, sanctions searches, credit checks, and drug testing, as applicable.

Our commitment to Diversity and Inclusion

Strada values diversity, equity, and inclusion, fostering an environment where everyone feels valued, respected, and supported. We believe diverse teams are stronger and more innovative.

We welcome all individuals, regardless of background, and are dedicated to creating an inclusive culture where every employee can thrive.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate based on legally protected characteristics. We also promote affirmative action to employ and advance qualified minorities, women, disabled persons, and veterans.

We provide reasonable accommodations for employees and applicants with disabilities or religious beliefs, unless it causes undue hardship. Requests can be made through the recruiter.

Authorization to Work

Applicants must have valid work authorization for the country of employment, without requiring sponsorship now or in the future.

This job description does not limit management's right to assign or reassign duties, including to subsidiaries, partners, or purchasers.

We offer a competitive total rewards package, ongoing training, and substantial growth opportunities within our global organization.