(CAN) Gérant au service à la clientèle -FR

Walmart Canada; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations in Montreal. This role is pivotal in enhancing customer experiences and ensuring compliance with operational standards. You'll oversee a team, provide training, and handle customer concerns, all while promoting company initiatives. Join a forward-thinking company where your contributions will help shape the future of retail and improve lives. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Must be 16 years or older to apply.
• Experience in customer service and retail operations is preferred.

Responsibilities

• Coordinate front end operations to ensure exceptional customer service.
• Train associates on systems and company procedures.
• Monitor front end associates and manage operational compliance.

Skills

Customer Service

Operational Standards Compliance

Training and Development

Cash Handling

Education

High School Diploma

Job description

(CAN) Customer Service Manager

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locations: Montreal, QC
time type: Full time
posted on: Posted 5 Days Ago
job requisition id: R-2062963

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards.

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications...

Age - 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5400 Rue Jean-Talon O, Montreal, QC H4P 2T5, Canada

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Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.